Patient Access Representative Jobs

Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Shriners Children's Shreveport is the premier pediatric orthopaedic, cleft lip and palate, and pediatric subspecialties medical center. We have an opening for a Patient Access Representative to join our team.

The Patient Access Representative verifies the eligibility and availability of a patient's insurance status with insurance companies
to ensure proper coverage and payment for services. Working with other members of the team, this role will also coordinate the
patient scheduling, insurance pre-certification and authorizations. Duties also include completion of pre-registration processes
and providing patients with information regarding access to additional external financial resources when appropriate. This
position will provide assistance with patient registration when required.
Patient Access scheduling and registration

• Processes appointment requests for all types of outpatient appointments for new and established patients.

Completes pre-registration to verify patient demographics are correct.

• Obtains patient consents as required and documents in appropriate fields.
• Responsible for correctly identifying authorization requirements and addressing appropriate fields in patient

accounts.

• Accurately performs registration while adhering to registration policies.

Patient Access insurance verification

• Completes timely and accurate verification of insurance prior to patient arrival for services, during

hospitalization and after discharge to meet patient needs.

• Obtains, records and scans patient insurance information into electronic scheduler. Ensures insurance

information recorded matches the insurance card.

• Accurately documents insurance related information in appropriate fields.

Patient Access financial counseling

• Actively supports patient safety initiatives. Responds and acts on safety recommendations
• Provides patients with financial counseling in order to optimize access to appropriate external resources.
• Identifies uninsured patients to perform financial counseling.
• Assist with completing applications for external resources.
• Actively supports all department and hospital policies.
• Educates patients and families regarding co-pays/deductibles and first party pay requirements.
• Builds collaborative relationships with leadership, medical staff, peers, and hospital staff.

Education
High School diploma required
Experience
1 year experience in scheduling and registration required