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Patient Placement Coordinator Jobs

Company

Phoenix Children's Hospital
Address , Scottsdale, Az
Employment type FULL_TIME
Salary
Expires 2023-07-26
Posted at 11 months ago
Job Description

This position is accountable for coordination and acceptance of information regarding direct admissions and transfers to Phoenix Children`s Hospital. Responsibilities also include coordinating all aspects of patient placement within the facilities, and partnering with nursing and other clinical operation departments to facilitate patient access, throughput, and capacity.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Collaborative within our institution and with others who share our mission and goals
  • Excellence in clinical care, service and communication
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  • Collaborates with Patient Placement Representative with determining patient benefits/eligibility.
  • Accurately collects the data required for the intake of patients from a variety of locations including: ED, physician office, PCH clinic, referring facilities.
  • Demonstrates knowledge of human growth and development, assessment, and care of patients of all ages served.
  • Demonstrates the ability to triage and prioritize patient information and acuity utilizing critical thinking, clinical decision making, and established process flow to assist in assessing and facilitating patient flow across multiple facilities.
  • Manages and accepts all ED referral calls (non-EMS) and communicates incoming referrals to ED.
  • Manages requests for all transfers and direct admissions, facilitates provider communication.
    • Accurately collects the data required for the intake of patients from a variety of locations including: ED, physician office, PCH clinic, referring facilities.
    • Coordinates all MD to MD acceptance calls; participates in and documents all acceptance calls, with an ongoing focus on quality and customer service.
    • Collaborates with Patient Placement Representative with determining patient benefits/eligibility.
    • Manages and accepts all ED referral calls (non-EMS) and communicates incoming referrals to ED.
    • Demonstrates the ability to triage and prioritize patient information and acuity utilizing critical thinking, clinical decision making, and established process flow to assist in assessing and facilitating patient flow across multiple facilities.
    • Demonstrates knowledge of human growth and development, assessment, and care of patients of all ages served.
  • Coordinates all MD to MD acceptance calls; participates in and documents all acceptance calls, with an ongoing focus on quality and customer service.
  • Reviews and plans for all scheduled admissions daily.
  • Works with nursing units and leaders to identify best available bed placement at the time of request, given patient needs, staffing resources, level of care requirements, infection control principles, and throughput goals.
  • Collaborates with key departments such as admitting, EVS, case management to ensure timely patient admissions and a positive patient family experience.
  • Manages bed board on an ongoing basis in a timely and accurate manner.
  • Proactively manages all patient placement, throughput and hospital bed capacity.
    • Manages bed board on an ongoing basis in a timely and accurate manner.
    • Escalates bed placement/capacity issues to appropriate leadership in a timely manner.
    • Works with nursing units and leaders to identify best available bed placement at the time of request, given patient needs, staffing resources, level of care requirements, infection control principles, and throughput goals.
    • Reviews and plans for all scheduled admissions daily.
    • Collaborates with key departments such as admitting, EVS, case management to ensure timely patient admissions and a positive patient family experience.
  • Escalates bed placement/capacity issues to appropriate leadership in a timely manner.
  • Excellent telephone etiquette.
  • Acts as a role model for Family Centered Care and Customer Service, demonstrating positive and timely communication with internal and external customers.
    • Excellent telephone etiquette.
    • Clear communication skills, demonstrating sincerity in all interactions.
    • Ability to multi-task, including transcribing information into database while speaking with callers.
  • Ability to multi-task, including transcribing information into database while speaking with callers.
  • Clear communication skills, demonstrating sincerity in all interactions.
  • Assists in tracking and trending barriers in patient flow, transfers or customer service and makes recommendations and assists with solutions.
  • Participates in department specific process improvement.
    • Assists in tracking and trending barriers in patient flow, transfers or customer service and makes recommendations and assists with solutions.
  • Performs miscellaneous job related duties as requested.