Patient Food Hosp Attendant, Food & Nutrition - Arnold Palmer Hospital

Located on the downtown Orlando Health campus, Orlando Health Arnold Palmer Hospital for Children has been
providing compassionate care to the children, teenagers and young adults of Central Florida for more than 30 years.
With 156 licensed beds and a team of experts in more than 30 pediatric specialties, the hospital has earned a “Best
Children’s Hospitals” recognition by U.S. News & World Report for 14 consecutive years and has been named a Top
Children’s Hospital by the patient-advocacy Leapfrog Group. Orlando Health Arnold Palmer has held Magnet®
Recognition for nursing excellence and quality patient care since 2013 and several units have earned Beacon
Awards for Excellence for employing evidence-based practices to improve patient outcomes and patient and staff
satisfaction. Our pediatric Level I Trauma Center and ER is the only Central Florida facility to provide the highest level
of emergency trauma care exclusively to children, and Orlando Health Arnold Palmer is the only facility in Florida to
achieve Level I Children’s Surgical Verification and Level I Trauma Verification by the American College of Surgeons.

Orlando Health Arnold Palmer is part of the Orlando Health system of care, which includes 24 award-winning
hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60
outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy
by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE
education programs and well-being services to support you and your family through every stage of life. We begin
your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.
“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you

Arnold Palmer Hospital is seeking for Patient Food Hospitality Attendant.

This is a Full Time - Shift Varies position.

The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience.

Essential Functions

• Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
• Displays excellent communication and customer service skills with patients, nursing staff and visitors
• Coordinates tray delivery with the expeditor and with the diet office when necessary.
• Responsible for collection of money for guest trays and the logging of money with the diet office.
• Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
• Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
• Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal
• Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
• Responsible for arranging trays on delivery cart and logging delivery times.
• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.
• Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
• Accurately takes and checks patient menus according to physician diet orders,

patterns and able to modify diets accordingly with the assistance of the Diet Office System.

• Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members and visitors, interacting cooperatively and constructively and communicating in an open, honest, gracious and

compassionate manner at all times, including person to person, telephone and written forms.

• Interacts appropriately with a culturally diverse population.
• Maintains compliance with all Orlando Health policies and procedures.
• Follows chain of command when communicating departmental and individual concerns or problems.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

Education/Training
Ability to read and recognize similarities and differences between words and between series of numbers. Ability to write simple
correspondence. Ability to respond to common inquiries or complaints from customers.