Patient Food Hosp Attendant

Position Summary

Orlando Health Orlando Regional Medical Center (ORMC)

Located on the downtown Orlando campus, Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida area for more than 100 years. Orlando Health ORMC is the flagship hospital of the Orlando Health system and one of the largest tertiary facilities in the region, offering the most advanced care available for surgical, medical, rehabilitative and emergency care needs, including serving as Central Florida’s only Level One Trauma Center. The hospital provides a comprehensive continuum of care through leading-edge technology and expertise in trauma, heart, vascular, stroke, neuroscience, oncology, surgery and orthopedic care. This excellence in care has earned the hospital recognition from U.S. News & World Report as a “Best Hospital” in Central Florida and rated high performing in nine adult procedures and conditions. Thirteen hospital units at Orlando Health ORMC currently hold Beacon Awards for Excellence for exceptional nursing care from the American Association of Critical-Care Nurses, making it one of the highest-earning adult hospitals in the state.

Position Summary

The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience.

Responsibilities

Essential Functions

• Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
• Accurately takes and checks patient menus according to physician diet orders,
• Coordinates tray delivery with the expeditor and with the diet office when necessary.
• Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal
• Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
• Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
• Displays excellent communication and customer service skills with patients, nursing staff and visitors
• Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
• Responsible for collection of money for guest trays and the logging of money with the diet office.
• Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
• Responsible for arranging trays on delivery cart and logging delivery times.
• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.

patterns and able to modify diets accordingly with the assistance of the Diet Office System.

Qualifications

Licensure/Certification

None.

Experience

None.