Patient Experience Specialist Jobs

The Patient Experience Specialist is the first point of contact for all incoming calls to Columbus Oncology and Hematology Associates. The Patient Experience Specialist is expected to communicate professionally with both internal and external customers while accurately and efficiently handling their call transfers.

Essential Duties and Responsibilities:

• Communicate as needed with multiple departments to ensure appropriate workflows are being used.
• Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines.
• Identify emergent calls and route them to the appropriate team members.
• Answer telephones; Screen and transfer calls to the appropriate recipient quickly and efficiently.

Experience Qualifications:

• At least one year in a medical office
• Oncology experience preferred
• At least one year in customer service

Other Qualifications:

• Microsoft Office Applications (Outlook, Word, Excel)
• Excellent verbal, written, and interpersonal skills
• Moderate computer skills including:
• Excellent customer service skills
• EMR (Electronic Medical Records)
• Practice Management Systems

Columbus Oncology and Hematology is an Equal Opportunity Employer.

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