Patient Experience Coordinator Jobs

Overview
Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.
Garden City Hospital is a 176-bed community hospital delivering high-quality comprehensive care at the Main Hospital location, in addition to a second ER at the Westland Community Health Center. In addition to being recognized among the "100 Top Hospitals" in the nation by Fortune/Merative, the hospital has been ranked nationally for clinical excellence with a 5-Star Overall Quality Award ™ from Healthgrades and recognized with Five Star Awards for pacemaker procedures, hip fracture treatment, gallbladder removal surgery and treatment of sepsis. Garden City Hospital has earned HFAP certification as a primary stroke center and Gold Plus standing from the American Heart Association, and is a Blue Shield of Michigan Blue Distinction Center for Hip & Knee Replacement and Maternity Care. Garden City Hospital is also recognized as a teaching hospital, offering medical education to students, residents and fellows from across the country. For more information, visit www.gch.org .
Responsibilities
The Patient Experience Coordinator is responsible for maintaining processes and systems to drive excellence in delivery of quality, patient-centered care and overall patient/customer satisfaction. In this role, the employee engages with patient, visitors, staff, physicians and leadership to coach, mentor, consult and educate on customer service recommendations and best practices. Through this they support leadership to ensure hospital-wide engagement and adherence to all expectations to achieve increased outcomes on patient-centered care throughout the hospital. This position is to coordinate and support the strategic initiatives related to patient satisfaction/customer service under the direct supervision of the Manager or Director of Performance Improvement.
Qualifications
Education and Work Experience

• Excellent computer skills are required including proficiency in MS Office applications
• Previous experience in health care services preferred.
• High School education or its equivalent required; college degree desired.
• Excellent interpersonal relationship skills with exceptional professional work ethics.
• Good communication skills both verbal and written.
• Detail oriented organizational skills.

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf