Patient Enrollment Specialist Jobs

About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
Membership Advisors help our patients navigate the intricate healthcare system by being their advocates and educators. We drive growth through one-to-one patient acquisition, introduce our innovative practice, welcome new members to One Medical, and guide them through the healthcare landscape. This role reports to the Membership Advisor manager.
The ideal candidate is a strong team player and innovative problem-solver, with a love for service and a passion for helping people navigate healthcare. You are self-aware, performance-driven, and thrive off of providing excellent customer service. You have mastered the art of communication and multi-tasking, and you enjoy keeping busy and gain energy from speaking with a diverse patient group.
What You'll Likely Work On

• Assisting patients with navigating the intricacies of their insurance so they feel ready to take on the (healthcare) world.
• Embodying One Medical's mission to deliver extraordinary care in every interaction with patients and colleagues.
• Leveraging knowledge of One Medical to carefully pair patients with medical providers, resulting in long-lasting relationships.
• Managing a high level of inbound calls, offering advice and guidance to new and existing patients
• Helping new and existing members understand what services are available to them at One Medical and how to best take advantage of everything the practice has to offer.

You'll Be Set Up For Success If You Have

• BA/BS degree (preferred) or commensurate experience
• A positive, flexible attitude and are empathetic and open to feedback
• A high comfort level typing, navigating the internet and using multiple software systems
• At least 1 year of experience in high touch customer or patient facing roles, phones based customer service experience preferred
• Resiliency, the ability to learn from failure, and make the best out of any situation
• Critical thinking - you understand nuance and can read between the lines
• Excellent verbal and written communication and can adapt your approach to multiple groups

Benefits Designed To Aid Your Health And Wellness
Taking care of you today

• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Free One Medical memberships for yourself, your friends and family
• Competitive Medical, Dental and Vision plans
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Pre-Tax commuter benefits
• Competitive salary: the hourly rate for this position is $ 20.50
• Paid sabbatical after 5 and 10 years

Protecting your future for you and your family

• Credit towards emergency childcare
• Parental Leave - One Medical pays 100% of base salary for 12 weeks
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
• Opportunity to participate in company equity programs
• Employee Stock Purchase Plan
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• 401K match

This is a full-time position located in Downtown Phoenix.
INDOPS1
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.