Patient Care Coordinator Jobs

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind (telemedicine services). Read more about THA here: http://texashealthaction.org.
Texas Health Action is seeking a Patient Care Coordinator to assist Kind Clinic operations including all administrative functions of the clinic and patient advocacy team in a manner that supports the delivery of quality patient care. This is a full-time position based in either San Antonio, Dallas, or Austin, Texas. While remote work is allowed, this position will occasionally be required to attend meetings, and perform certain portions of their duties on-site at our clinic or office spaces.
What you would do:

• Input and update information into applicable electronic health records
• Worker must have a safe, secure manner of internet service established for home office (specifications may apply from our technology team)
• Assist in the facilitation of prescription refills, laboratory orders and results, and prior authorizations while effectively prioritizing workload to ensure all are managed in a timely manner for optimal patient care.
• Maintain a system of confidentiality according to clinic’s policies and procedures and in alignment with HIPAA guidelines
• Acts as a liaison between laboratory, clinicians, advocacy team, and patients
• Complete other clerical duties and office tasks as assigned
• Worker must have a private, quiet, dedicated workspace to be able discuss HIPPA confidential information with patients
• Monitor issues affecting client access, adherence, and/or retention in care, and notifies key staff of barriers to care so clinic and advocate staff can proactively advocate
• Interprets program guidelines, and other policies and procedures for operations
• Foster team work within the clinic and administrative offices
• Review and complete requests for information to ensure proper authorization according to laws and regulations

Compensation
Based on job duties and requirements, this position is placed in salary band 38 with an hourly rate of $16.50-$18.00 per hour. Initial placement within this range will be based on hired candidate's qualifications and relevant experience.
How you describe yourself:

• You are able to organize daily workload by priorities
• You are adaptable and able to manage change
• Excellent verbal and written communication skills
• You have the ability to lift and carry up to 25 pounds on a regular basis
• You balance People and Process
• You are the model of the organization’s values and people can readily point to you as an example of how to ‘be’
• You understand when it is prudent to seek outside expertise
• You like to plan, but you are ok with plans changing and can effectively help others manage change
• You have the ability to perform physical tasks related to office administration (such as seeing, sitting, typing, standing, walking, turning, reaching, bending, stooping, and turning during the course of the day)
• You consistently meet or beat deadlines in a fast-paced, quickly changing environment
• You have great attention to detail while able to see the bigger picture
• You have a passion and connection to the communities we serve
• Your friends describe your personality as “positively contagious”
• Listening is one of your key strengths. You are also able to manage highly confidential information and situations with the utmost discretion
• You “love” what you do
• You value great benefits and a mission driven work culture

Applicant Information:

• Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• If selected for this position, proof of COVID-19 vaccination will be requested prior to offer of employment.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted

Requirements
Your previous work life and education must include:

• 1 year of experience in a medical setting, preferably in a medical assistant capacity or contact/call center setting
• Knowledge of medical terminology, procedures and diagnosis
• High School Diploma
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures

Your previous work life and education ideally include:

• Prior experience working with historically underserved populations
• Bilingual in English and Spanish
• Prior experience in a non-profit organization
• Working knowledge of healthcare insurance
• Working knowledge of HIPAA regulations
• Working knowledge of electronic medical record software

Benefits

• Short Term & Long Term Disability
• Training & Development
• Life Insurance (Basic, Voluntary & AD&D)
• Retirement Plan (403b)
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Holidays)