Patient Navigator (Spanish Speaking)

To be considered, candidates must live in either of the following states and be fluent in Spanish:

Texas, Louisiana, Florida, Illinois, Georgia, Minnesota, Washington, Maryland, Arizona and Massachusetts

Innovative Trials play a major role in helping pharmaceutical companies get their treatments to patients faster and are a leader in patient recruitment solutions to the pharma industry.

Established in 2010, Innovative Trials is the 2020 winner of the prestigious Queen’s Award for Enterprise and the 2021 Patient Recruitment Provider of the year, we’re a market leader in Patient Recruitment and Retention solutions to the pharma industry including Site Optimisation, Referral Networking, Chart Review, Community Outreach and Digital Campaigns.

We have an exciting opportunity for a Clinical Enrolment Manager/Patient Navigator Associate to provide support to our clinical trial patients via the Patient Navigator Service.

Job Purpose

The Navigator will engage participants, create a trusting relationship and address barriers the participants may be experiencing.

Initially, you will be servicing participants from only one study; however, this has the potential to change over time. You will field a variety of questions pertaining to the study protocol, visit schedule, site logistics and provide emotional support.

Additionally, you will be expected to manage multiple queries simultaneously and respond quickly using resources available to find a resolution in a timely manner.

This role will involve the use of a helpdesk computer system. You must be technical savvy and be comfortable navigating a variety of communication pathways such as phone lines, email and web chats. In addition, you will be responsible for reporting outputs on these communication pathways so an analytical individual is desired.

Key Responsibilities

• Complete regular review of reference guides and manuals and provid recommendations for updates.
• Recognise queries that require triage to emergency services or additional input from the clinical site supporting the patient, the Innovative Trials HQ team or the client/sponsor. Review open, ongoing and closed queries to ensure patient requests are resolved in a timely manner.
• Provide summary reports of navigator activities, queries and resolutions to the project management team and study site.
• Request and upload daily study enrolment reports.
• Follow up with participants as needed via their preferred method of communication to ensure they received the care and guidance they need.
• Respond to queries within agreed upon timeframe and provide information and support to a wide range of inquiries.(general trial understanding, appointment queries, protocol specific questions and general emotional well-being support).
• Respond to calls, emails and web chats received from participants who are enrolled in Patient Navigator Service supported clinical trials and provide accurate and timely support.
• Complete one proactive call for each study participant to introduce the service benefits, communication methods and purpose.

Key Attributes/Skills/Education

• Excellent interpersonal skills and ability to support patients with a wide range of needs
• Basic computer troubleshooting skills is desired
• Excellent home internet connection
• GCP certification
• Excellent written and verbal skills in both English and Spanish
• Attention to detail and ability to follow precision instructions and criteria
• Proficient in excel, word, power point, skype
• Basic knowledge of computer systems
• 1-2 plus years of clinical research experience
• Adhere to HIPAA and GCP regulations

The rate for this position is equivalent of $35-$45p/h