Parts Representative Jobs

Summary

The Parts Representative is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, maintaining shelf stock, and performing all other duties as assigned by the Parts and Product Support Manager.

Essential Functions

Sales

• Pull internal (sales and service) and external customer parts upon request.
• Maintain cleanliness in work area daily (i.e. all parts, tools, and equipment put away, trash removed, etc.).
• Track lost sales.
• Advise customers on substitution or modification parts as needed.
• Examine returned parts to determine if defective and exchange part or provide refund.
• Process payment transactions and balance register.

Inventory Control

• Return all unsold merchandise immediately to the correct stock location.
• Ensure technicians receive correct parts according to demand.
• Mark and store parts in stockroom according to the prearranged system.
• Ship all internal and external customer orders.
• Maintain part return records.
• Check in and put away daily incoming freight and stock orders.
• Place service orders for non-stock parts.
• Notifies Parts Manager of discrepancies between inventory records and shelf quantities.
• Process monthly returns of low usage parts to dealer.
• Load and unload all LTL (less than truckload) deliveries (excluding tractors) for Parts, Sales, and Service departments.
• Promptly restock all unsold merchandise and properly tag defective items to place in warranty bins.
• Controls expenses to increase profitability.

Marketing

• Perform phone sales in accordance with the company’s guidelines, direction, or action plans.
• Promote dealerships specials and suggest parts and service sales.

Training

• Adhere to all company policies and procedures
• Attend store meetings and training classes.
• Stay current on new product bulletins and catalogs.
• Stay current on new procedures for shipping, returning, and ordering parts.
• Achieve working knowledge of Parts Inventory Control system.

Other Functions

• Assist with annual physical inventory.
• Assist with other duties assigned and directed by corporate management within the framework of Murphy Tractor and Equipment Company, Inc.’s objectives.
• Pick up and deliver parts for customers and vendors as needed.
• Fill all batteries with necessary fluids for Parts, Service and Sales departments.

Knowledge/Skills/Abilities

• Strong knowledge of Microsoft Office and Internet.
• Able to work a flexible schedule as needed.
• Able to complete required documentation and reports in a timely manner.
• Ability to show promote and sell products.
• Able to perform multiple tasks simultaneously.
• Basic knowledge of office machines, including copier, fax, and printer.
• Meet commitments and deadlines.
• Able to process work with accuracy.
• Strong focus on customer service.
• Strong attention to detail
• Able to communicate effectively as appropriate for the needs of the customer or coworkers.
• Demonstrates openness to new procedures, technology, and structure.
• Knowledge of machines and tools, including their designs, uses, repair and maintenance.
• Able to organize and prioritize numerous tasks and complete them under time constraints.
• Able to work effectively in a team environment.

Physical Requirements And Working Conditions

Able to work overtime, including evenings and/or weekends. Able to stand for an extensive amount of time. Able to repeatedly lift up to 50 lbs.

Education/Work Experience

One year certificate from a college or technical school or at least three years related experience and/or training; or equivalent combination of education and experience. Experience includes Shipping/Receiving, Parts Distribution and ability to drive a Fork Lift.

Murphy Tractor & Equipment Co. is an equal opportunity employer.