Parts Manager Jobs

Summary/Objective
The Parts Manager is responsible for meeting the established goals for profit and return on investment on dealership capital invested in parts inventory through wholesale and retail sale of parts. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff management, security, pricing, marketing, merchandising, displaying, and advertising of parts inventory.

Essential Functions

• Establishes and maintains good working relationships with wholesale customers to encourage repeat and referral business. Develops promotions to increase wholesale business.
• Attends pertinent training on request
• Checks quality of completed work by parts department employees to ensure quality customer service, inventory control and documentation.
• Maintains delivery vehicles for delivery program
• Ensures that proper safety equipment is available and being used by employees in the parts department
• Monitors employees daily productivity reports and corresponding payroll records
• Keeps abreast of new equipment and tools available and recommends purchases
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Monitors and adjusts inventory to minimize obsolescence of parts in inventory
• Establishes pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Prepares and administers an annual operating budget for the parts department
• Other duties as assigned
• Follows up on parts department orders to ensure parts availability in inventory and ensures availably of all required parts and supplies to complete repairs in a timely manner
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Establishes and maintains good working relationships with service drive departments and the sales department
• Attends company meetings as required
• Establishes individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals
• Controls accounts receivables for parts department
• Coordinates marketing and sales promotions with appropriate company personnel
• Directs shipping and receiving efforts to ensure timely processing of parts being received and being delivered
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Review all accounts payables for department to ensure appropriate payments are made for parts inventory including parts are received and accounted for in accordance with dealership and departmental procedures
• Directs and schedules the work of all parts department employees
• Analyzes sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer
• Forecasts goals and objectives for the department including required inventory, pricing, ROI and profit margins
• Follows the Company Code of Business Ethics and Conduct
• Ensures that the work areas and customer waiting area are kept clean
• Understands, keeps abreast of, and complies with regulations that affect parts operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness of inventory control, staff efficiency and public display
• Directs parts delivery program to wholesale customers
• Establishes and maintains a program to ensure maximum customer satisfaction and loyalty
• Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
• Promptly follows up on customer concerns and complaints. Uses empathy, technical expertise and understanding of company policies to resolve complaints and ensure customer satisfaction and loyalty
• Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs
• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
• Takes advantage of all manufacturers' inventory co-op advertising as part of sales promotions
• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties
• Implements aggressive marketing and sales promotions plans to increase parts department business for wholesale accounts and "self-service" retail customers

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.