Part Time Keyholder Jobs

The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Key Holders are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Key Holders report directly to the Store Team Leader and other members of management.

Key Holders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Key Holders are responsible for all Sales Associate responsibilities. Responsibilities also include providing the team with continuous coaching to improve sales and service, processing customer returns and exchanges, supervising the sales floor, and performing store opening/closing procedures.

KEY RESPONSIBILITIES:

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
  • Greet and welcome every customer warmly and with enthusiasm
  • Understand customer needs by asking open-ended questions
  • Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
  • Suggest additional items to build onto sales by utilizing effective selling techniques
  • Thank the customer sincerely and invite them to return and shop with us again
• Thank the customer sincerely and invite them to return and shop with us again
• Continually train and coach associates on GUEST service behaviors and assigned tasks
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Consistently capture accurate and valid customer information at the POS
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Greet and welcome every customer warmly and with enthusiasm
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Merchandise product following company visual guidelines and visual standards
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.
• Comply with all company policies and procedures
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Assist with all other related tasks as directed within assigned time frame
• Be a TPS Brand Ambassador
• Understand customer needs by asking open-ended questions
• Build customer loyalty by being friendly, attentive and respectful of customers
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Demonstrate desire to participate in training and development utilizing all training resources available
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Uphold store maintenance and cleanliness standards
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and business

JOB REQUIREMENTS:

• Ability to be mobile on a sales floor for extended periods of time
• Ability to work well and be a leader in a team environment
• Proficient in using Microsoft Office and POS Systems
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Previous experience and leadership work in specialty retail is preferred
• Demonstrate an ability to multi task while being attentive to customers

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.