Outside Property Technical Specialist

Claim$75,900.00 - $125,300.001Under general supervision, this position is responsible for handling first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of high severity and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.
This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. The ideal candidate will live in the areas of either St. Louis, MO. St. Paul, MN, Overland Park, KS, or Omaha, NE.

• Meets all quality standards and expectations in accordance with the Knowledge Guides.
• Performs administrative functions such as expense accounts, time off reporting, etc. as required.
• Manages file inventory to ensure timely resolution of cases.
• May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Obtains experts as needed and assist the Litigation Claim Unit.
• Writes denial letters, Reservation of Rights and other complex correspondence.
• Handles 1st party property claims of high severity and complexity as assigned.
• CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.
• Investigates and evaluates all relevant facts to determine coverage damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate.
• Handles files in compliance with state regulations, where applicable.
• Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
• Identifies and refers claims with Major Case Unit exposure to the manager.
• Broad scale use of innovative technologies.
• Negotiates with multiple constituents, i.e.; contractors or insured’s representatives and conveys claim settlements within authority limits.
• Provides excellent customer service to meet the needs of the insured, agents and all other internal and external customers/business partners.
• Perform other duties as assigned.
• Must secure and maintain company credit card required.
• Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
• Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• Determines when to refer claims to Travelers Investigative Services and/or Subrogation Unit.
• This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
• Actively provides mentoring and coaching to less experienced claim professionals.
• Establishes timely and accurate claim and expense reserves.

• Ability to analyze and determine coverage – Advanced
• Interpersonal and customer service skills- Advanced
• Analyze, and evaluate damages – Advanced
• Negotiation skills – Advanced
• Bachelor's Degree preferred.
• Investigative skills – Advanced
• General knowledge of estimating system Xactimate preferred.
• Judgment, analytical and decision making skills - Advanced
• Valid passport preferred.
• Organizational and time management skills – Advanced
• Customer Service experience - preferred
• Resolve claims within settlement authority – Advanced
• Ability to work independently – Advanced
• Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively – Advanced

• A minimum of three years of Personal Insurance or Business Insurance Property claim handling experience required.
• High School Diploma or GED required.
• Valid driver's license required.

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.