Orthopedic Practice Manager Jobs

The Practice Manager provides leadership and general administrative oversight for Physician teams, service lines and clinics at the Republic Brain, Spine, and Orthopedic (www.republicortho.com). The position manages performance of 2 clinical sites (Concord and Sacramento with 1 more to come in SFO) and associated teams in regard to the goals of strategic initiative achievement and continuous progression toward Republic Ortho's mission.
The position’s principal operational role involves management and administration of patient care teams and sites including the responsibility for the implementation and measurement of operational metrics, process improvement, procedural compliance, service plans, and performance. This includes, but not limited to: recommendation of strategy for short- and long-term success, employee engagement and performance, financial results, customer satisfaction, compliance and quality.

• Step in to answer calls and schedule patient appointments, when necessary
• Interact with Physician Liaison, providers and management team in a proactive way to promote a successful company culture
• Ensure compliance with current OSHA, federal state and local regulations
• Exhibit high degree of courtesy, tact and poise when interacting with patients, families and other healthcare professionals
• Ensure all online reviews are responded to with 1 business day
• Adjust to fluctuating peaks in patient flow, acuity and other operational demands while maintaining quality
• Develop and maintain a strong knowledge of MA protocols in EHR
• Develop and maintain a strong knowledge of provider charting / documentation protocols in Electronic Health Record (EHR)
• Communicate with Physician Liaison daily to support increasing patient volumes of practice
• Develop and review written protocols and automate repetitive tasks whenever possible
• Attend and contribute to weekly manager and monthly meetings for practice (e.g., compliance, market development)
• Collaborate with surgical center and surgery scheduling team to ensure surgical efficiency and minimize patient waiting periods
• Oversee daily operations of assigned primary practice locations as well as its other satellite locations including office team meetings
• Supervise provider schedules in clinic EHR system daily
• Practice sound safety, environmental and infection control methods
• Assist Physician Liaison with outside public relations endeavors
• Design and implement office policies and procedures across patient journey
• Interface with providers and work as liaison between provider and support team
• Objectively manage the quality control of data being entered into the system
• Ensure timely delivery of clinic mail including receivables
• Collaborate with management team to create and monitor clinic KPIs to ensure highest service possible
• Review all referrals daily and weekly to ensure scheduling efficiency and patient / referrer satisfaction
• Develop ongoing customer service areas of focus with practice teams and support team in coordination with Intake & Scheduling Manager
• Systematically record all paperwork for patient care and medical compliance
• Establish and maintain relationships with vendors who provide quality and cost-effective services to practice
• Visit each clinic at least one business day each month with substantive interactions with each team member
• Manage system for all inbound and outbound referrals at clinic in partnership with Intake & Scheduling Manager
• Monitor and ensure practice website(s) are presentable and optimized in all search engines and maps with accurate hours of operations, addresses, images, etc.
• Provide miscellaneous reports to administration as it pertains to the department
• Organize and ensure prompt clinic mail delivery to to Armina Healthcare weekly or bi-weekly as directed
• Coordinate clinic maintenance (i.e. painting, carpet cleaning, landscaping, repairs)
• Supervise check/in/out processes and collaborate with Intake & Scheduling Manager on inbound communication follow up (e.g., faxes, emails, phone calls) while creating an environment of accountability for intake and scheduling KPIs
• Eliminate unnecessary overtime and verify timecards and PTO requests in payroll system with accurate notes daily

Requirements

• Ability to empower others to impact change
• Knowledge of EMA ModMed a plus
• Strong computer skills including EHR and MS Office
• Openness to change where necessary, not settling for the way things have always been done
• Ability to train others
• Bachelors in Health Administration or related field strongly preferred
• Ability to anticipate challenges and demonstrate forward thinking in resolving people and process concerns
• Ability to build trust through open and interactive communication
• Orthopedic Practice Management: 2 years (Required)
• Possess extensive customer service experience in the health care space
• Collaborate with administration to execute company wide and departmental strategies
• Strong business acumen with the ability to direct and influence change
• Demonstrated competence in handling emergencies

Benefits

• 401(k) matching
• Dental insurance
• 401(k)
• Health insurance
• Vision insurance
• Tuition reimbursement
• Paid time off