Orientation Specialist Jobs

This position is an integral part of the Service department and assists both the sales and service departments with customer service. The Orientation Specialist handles all RV orientation walk-throughs and assists customers with additional accessories to enhance their camping experience.
Responsibilities

• Complies with and enforces all safety policies and procedures.
• Ensure all correct parts have been charged and if necessary re-priced.
• Maintaining all service and client records as required by the warrantor.
• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
• Work closely with the Service and Sales Managers with scheduling sold RVs for final delivery.
• Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals
• Recommend RV accessories that will enhance our client's RVing experience.
• Attends all staff meetings, trainings, and educational classes as required.
• Keeping abreast of all factories recalls and announcements.
• Take the purchaser on a final tour of RV by demonstrating use of equipment & components.
• Go through the inspection checklist with the purchaser.
• Periodically checks on the progress of the RV pre-delivery inspection throughout the day. Promptly updating the Client regarding any changes in the readiness of the RV time.
• Recommends additional needed and value-added services.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Ensures that required documentation is complete and in compliance with regulations and standards.

Requirements

• Professional, well-groomed personal appearance.
• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
• Time management skills
• Fantastic communication skills with your customers
• Pleasant/friendly demeanor and an outgoing personality.
• A desire to work in a performance-based environment.
• Ability to multi-task and follow tasks as assigned.
• Organized and friendly personality
• Above average computer and internet skills.
• Clean driving record
• Willingness to learn.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.

Benefits

• Paid Holidays
• Personal Time Off
• Excellent Health, Dental and Vision Benefits
• 401K Retirement Plan with Company Match
• Advancement Opportunities
• Relocation Opportunities
• Paid Uniform Service

Full-Time
Monday-Friday & some Saturdays
Pay: $17/hr plus monthly bonus
About Our Company:
Pete’s RV Center is a family owned business that has been keeping New England, Northern New York, Mid-West and Southern families enjoying the great outdoors since 1952. As the #1 RV dealership in New England, we take great pride in all of our nine locations. The Pete's RV dealer group consists of dealerships in the great states of Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana, South Carolina and Virginia! We are a growing company that values it's employees and their contributions in making us successful in today's ultra competitive marketplace.