Order Processing Specialist Jobs

Berean group is seeking for Order Processing Specialist with our end Client.

Location: Dayton, OH

Duration: 6-month

If interested please share me your resume at [email protected]

JOB DESCRIPTION:

Reporting to the NAM Regional Logistic Leader, the Back-office order Management will aim to ensure the proper execution of the order process (from order taking to delivery, from the perspective of supply chain efficiency and customer satisfaction.

The main missions will be :

• Responsible for customer satisfaction (level of service and efficiency)

• Follow and ensure the right level of efficiency of the team in its daily tasks (such as managing customer disputes, monitoring the portfolio...)

• Understand logistics, customs and transportation compliance requirements

• Proactively communicate with front offices in the event of anticipated delivery performance issues (provide visibility into key performance KPIs)

• Be the point of contact for crisis management

• Actively promote customer centricity, empower and coach a customer-focused team and develop customer calls/visits.

• Manage escalating customer issues in collaboration with other departments (suppliers/factories) to minimize impact on customers.

• Animation of SIMs and event cycles of the OM team and promote exchanges with other departments such as transport, Operation DCs, customs to improve customer satisfaction and team performance.

• Continuous pursuit of improved efficiency and customer satisfaction

Profile required

You have similar experience in an international environment, you master the rules of international trade (Incoterms, documentary credit) as well as customer management and order management software (ideally SAP). You are also known for your knowledge of the supply chain, your expertise in flow management.

You know how to be rigorous and organized, and know how to work independently. Versatile, you manage varied and rhythmic files.