Order Management Specialist Jobs

PURPOSE OF THE POSITION: PLEASE NOTE THE HOURS FOR THIS ROLE ARE 1-9:30 PM

The Order Management Specialist is responsible for ensuring the integrity of Esquire data relating to clients, cases and vendors and will create sales orders and client invoices. The position will serve as a liaison between the service providers and the production staff. The Order Management Specialist will perform a detailed review of worksheets/order forms submitted by the service provider and ensure the information submitted is complete and accurate.
Job Duties:

• Proactively anticipate client needs and deliver excellent client service
• Other duties as assigned
• Review service provider worksheets for data accuracy
• Treat clients and co-workers with respect
• Follow all specified best practices for creating complete and accurate sales orders
• In every client interaction, help create clients for life by being responsive and proactive
• Resolve conflicts between worksheets and instructions
• Work collaboratively to address client needs and solve client concerns
• Interface with service providers to obtain items in a timely manner

Required Knowledge, Skills and Abilities:

• Consistent maintenance of regular and acceptable attendance
• Excellent Microsoft Outlook skills and intermediate Word, Excel and related reporting skills
• Team player with the ability to work closely with others to resolve client issues
• Excellent written communication and organizational skills
• Able to provide superior client service
• Detail-oriented with the ability to work under pressure, meet deadlines, and make sound decisions
• Proficient in problem solving, research, and client follow up to both internal and external clients
• Capable of taking direction from more than one Supervisor
• Knowledge of, or ability to master, detailed local production and billing guidelines
• Able to maintain consistent productivity on repetitive tasks

Measurements of Success:

• Achieve daily/weekly/monthly Accuracy metrics
• Achieve daily/weekly/monthly Client Satisfaction metrics
• Achieve daily/weekly/monthly Output quotas

MINIMUM QUALIFICATIONS:

• Three years of related experience or combination of education and work experience
• One year of experience within Esquire’s Production or Billing department

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS:

• The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like