Operations Technician Ii Jobs

Overview

The Operations Technician II position requires advanced technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve complex issues with little to no supervision. This position will incrementally be responsible for supporting internal applications and systems. A strong customer service background and experience dealing with customers is a must. General assignments will include, but not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cabling pulling, cleaning, working around HVAC and electrical equipment and organizational tasks.

Responsibilities

• Provide remote hands and eyes support for customer issues/concerns
• Shipping and Receiving functions
• Monitory security cameras
• Ability to react to alarms and escalate any and all issues through escalation procedures
• Test in-stock hardware to determine functional status
• Advanced understanding of TCP/IP principles
• Follow all safety guidelines and best practices
• Must be able to implement Method of Procedures (MOP) for equipment maintenance
• Specific knowledge of computer system hardware setup and troubleshooting skills
• Provides high quality , consistent, efficient and accurate work for internal and external customer service surrounding the Company values
• Perform all daily operational tasks
• Continually learn and train on duties and procedures
• Run, terminate, and test cables
• Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists
• Demonstrate proficiency with operations applications, e-mail, IRC, MS Office, etc.
• Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks
• Proactively manage ticket queue for timely request response and completion
• Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager
• Equipment monitoring
• Build servers using Approved OS images via ghost or kick-start
• Power user level experience with at least one Operating System
• Assemble/build hardware to meet client/service order specifications
• Assist in customer environment set-up, equipment installation, and equipment moves.
• Advanced A a bility to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment and provide incident triage and support
• Provide security oversight and administration based on company standards through security control program , policies, and procedures
• Assist in the installation, racking, and cabling of equipment
• Run diagnostic suites on Dell, Sun and HP servers

Qualifications

• Must demonstrate personal motivation and enthusiasm
• Must have the ability to distinguish low impact from high impact problems with little direction
• Adequate professional experience and knowledge to perform Job Responsibilities
• Previous experience with a ticketing system
• Proficiency in using MS Office suite and Windows-based computer applications
• Ability to work both independently and with others
• Ability to make decisions with strong processing skills
• Must be able to lift objects over one’s head
• Experience and knowledge of Windows and Linu x based servers
• Ability to use a ladder to work in elevated areas
• Advanced knowledge of TCP/IP, LAN and WAN technology
• Able to understand complex solutions and relay effectively to customers
• Ability to prioritize and organize effectively
• Must possess problem solving abilities for complex problems
• Strong written and verbal communication skills; must communicate effectively and in a professional manner
• Able to handle multiple tasks, manage priorities, and remain professional at all times
• Previous customer interaction experience
• Ability to use small hand tools
• Ability to work on multiple projects simultaneously
• Proficiency in using MS Office suite and Windows-based computer applications
• Must be able to work around high voltage or mechanical equipment to take readings
• Ability to differentiate between colors

Preferred Experience:

• Three years working experience in a customer service/help desk environment; or Bachelor’s degree
• Associate’s degree or equivalent experience
• Previous leadership or mentoring experience
• Proficiency in Service Now computer application
• Detailed base of technical knowledge regarding mainframe and PC hardware, operating systems, networks and communications protocols desired
• Previous cabling experience (Copper/Fiber preferred)

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