Operations Supervisor Jobs

In this rewarding role you will:

Oversee a team of 10-12 Quality Assurance Specialists through hiring, training, scheduling, goal setting, metric tracking and reporting. You will monitor and develop your team daily to achieve productivity and meet our quality, timely, customer service goals.

Essential Duties and Responsibilities

• Perform other duties and responsibilities as assigned
• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees
• Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service
• Responsible for interviewing, hiring performance assessment, work assignments, salary, and recognition/disciplinary actions
• Analyze and report on a monthly and quarterly basis operational statistics
• Ensure the use of best practice workflows and operational excellence in activities are utilized
• Direct the training of team members on workflow and contractual modifications expeditiously
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process
• Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations

Competencies:

• Strong working knowledge of case management programs
• Possess and demonstrate skills necessary to analyze information, problems, procedures and situations
• Possess excellent organizational and follow up skills, with a strong attention to detail

Education and/or Experience:

• Bachelors in relevant discipline or equivalent professional experience in lieu of degree.
• 4+ years of supervisory experience
• Strong understanding of medical terminology

Preferred Experience

• Experience working with government customers such as the VA
• Previous experience as a Medical QA

Salary Range: 81,000-85,000

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Experience

Required

• 4 year(s): Supervisory or management experience preferably in a heath care setting.

Education

Required

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)