Operations Supervisor Jobs

Here, it’s different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit, and a celebrated history, we’re making new strides every day.

We’ve been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That’s why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different.

The Operations Supervisor provides supervision to a team of administrative support. The supervisor is responsible for coaching, mentoring, modeling best practices, scheduling, managing Paid Time Off (PTO) and day-to-day performance for direct reports. The supervisor is responsible for monthly audits/scorecards and communicating as appropriate.

Department: North Campus Administration
Hours per week: 40, eligible for benefits
Shift: Monday through Friday and some weekends.

• Equivalency: Bachelors’ degree in Administration, Health Care Administration, Management, Finance, or related field will substitute for the required experience on a year-for-year basis.
• Experience: Minimum of two (2) years previous relevant experience in a health care setting.
• Education: High School diploma or equivalent.

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS

• Manages day-to-day administrative operations, including staffing.
• Establishes team communication norms and staff rounding.
• Participates in labor cost and financial component decisions related to day-to-day operations.
• Provides and utilizes productivity reports for the department to assess performance of entire team.
• Acts as a working supervisor and remains available to provide coverage for administrative/support staff.
• Establishes and maintains partnerships across the hospital with operational, clinical, faculty/provider leadership.
• Manages, mentors, and supports staff on a daily basis.
• Reviews customer service score cards and work quality with staff (phone call monitoring, customer surveys, and etc.).
• Other duties as assigned.
• Creates a culture and atmosphere that will lead to a high level of employee engagement.
• Ensures proper training of staff by utilizing the resources available within the team.
• Performs Kronos and other relevant time keeping administration.
• Assigns and manages day-to-day work flow for staff.
• Implements and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment.
• Develops clear goals and objectives for performance management and effectively communicates accountability.
• Recruits, screens and selects applicants for administrative support roles.
• Educates all staff on job processes.

SCOPE AND LEVEL

• Decision Making: Employee is responsible for simultaneous coordination and supervision of several functions, programs, or projects in various stages of completion. Primary responsibility for arranging and directing the work of two or more employees.
• Supervision Received: Under managerial direction, the employee has personal accountability for carrying out the work objectives of an organizational unit or section within the scope of established guidelines and the mission of the organization or department. Employee is expected to resolve problems that arise in the normal course of the work. Work may be discussed with higher level supervisors and reviewed for soundness of judgment and feasibility of decisions.
• Communications: Contacts are of a non-prescribed nature involving the negotiation and resolution of problems and where exceptional degrees of discretion, judgment, and specialized knowledge are required in carrying out the programs and policies of an organization.
• Complexity: Work assignment is generally unstructured and employee is responsible for assigning and supervising a variety of functions to achieve the objectives of the section, unit, or project. Duties performed involve weighing and evaluating factors requiring judgment, analytical ability, and problem solving.
• Guidelines: Guidelines are in the form of stated objectives for the section, unit, function, or project. Is normally the first level of full supervision in a classification series. Performs most elements of supervision over 50% of the time. May also perform the work of front line staff as needed.

Ability to Perform Essential Functions of the Job

• Weight Lifted/Force Exerted: Up to 10 lbs. or more of the time
• Motion: Reach up to 1/3 of the time
• Motion: Push up to 1/3 of the time
• Motion: Pull up to 1/3 of the time
• Motion: Carry up to 1/3 of the time
• General Activity: Stand/Walk up to 4hrs a day
• Use of hands/feet: Precise Motion Function (or fine manipulation)
• Motion: Bend: Up to 1/3 of the time
• Audio-Visual: Near Vision: Good
• Audio-Visual: Color Discrimination – Fair
• Audio-Visual: Depth Perception – Fair
• Audio Visual: Hearing: Good
• Audio-Visual: Far Vision: Good

Work Environment

• Mental and Emotional Requirements: Makes decisions under pressure.
• Mental and Emotional Requirements: Handles multiple priorities effectively.
• Exposure: Exposure to cold/heat: Occasional
• Exposure: Exposure to blood/body fluid: Occasional
• Exposure: Exposure to infectious disease: Occasional
• Mental and Emotional Requirements: Manages stress appropriately
• Mental and Emotional Requirements: Independent discretion/decision making.
• Mental Stress: multi-tasking, meeting deadlines, prioritizing
• Mental and Emotional Requirements: Works with other effectively

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to a best-in-class education benefit with 75+ tuition-free programs to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.