Operations & Project Management Associate

Kenvue is currently recruiting for-

Operations & Project Management Associate

Specialist in Consumer Care and Project Coordination

This position reports into the North America Leader for Operations and Project Management and is based at Skillman, NJ; Fort Washington, PA; or Remote .

Who We Are

At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here .

What You Will Do

The Operations and Project Management Associate is responsible for supporting the Operations team within the North America Consumer Care Center. The role will support the day-to-day operations of the contact center, as well as gather insights from consumers and communicate them to our brand partners. This role will be responsible for managing administrative tasks assigned to the Operations & Project Management team, as well as supporting projects and initiatives aimed at improving operational efficiency and driving value to the business.

Key Responsibilities

• Contact Center Support
• Financial Support

Manage administration of consumer payment accounts. Coordinate escheatment process and act as liaison with accounting and finance teams. Review payment requests for accuracy and validity.

• Process Documentation

Develops and reviews operational Standard Operation Procedures (SOPs) and provides guidance to others managing these documents. Ensures company and service provider SOPs are reviewed regularly, updated, and remain in compliance with regulatory guidelines.

• Privacy Liaison

Act as liaisonwith Corporate Privacy team to ensure compliance with applicable laws and regulations. Provide oversight and guidance for Privacy support team at contact center.

• Reporting and Administration

Manages various reporting needs for the department. Manages access requests for tools and servers within the department’s scope. Supports the team through preparation and participation in audits and inspections. Provides other backup coverage and team support as assigned.

Required Qualifications

• Experience with the Microsoft Office suite of applications
• BA/BS degree or equivalent business experience is required
• Strong attention to detail and problem-solving ability
• Minimum of 3 years professional work experience
• Experience in contact center or customer service setting

Desired Qualifications

• Experience with project management and/or vendor management preferred
• Experience writing and/or maintaining standard operating procedures
• Experience in a highly regulated environment such as healthcare

What’s In It For You

• Employee Resource Groups
• Learning & Development Opportunities
• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

NA-US-New Jersey-Skillman

Job Function

Operations (Generalist)

Job Qualifications

What We Are Looking For