Operations People & Culture Business Partner

About The Team
The People and Culture team is committed to creating a fulfilling and inspiring place to work for all of the people who deliver that client experience - from our warehouse team to tech talent to merchants to stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together. We are looking for people and culture leaders who are bright, kind and motivated by challenge to join our team.
About The Role
The People and Culture team is looking for a creative, resourceful, and organized People & Culture ("P&C") Business Partner to join the team in Plainfield, Indiana. This role is a site-based role, requiring at least 4 days onsite. As a key contributor to Stitch Fix's growth, you will be responsible for fostering a thriving culture, engaged teams, and a more productive and profitable business. Collaborating with cross-functional leaders, you will identify, develop, and implement strategies that align with business needs, ensuring the right talent, structure, culture, and processes are in place for sustained impact. You will work closely with Recruiting, Growth and Development, Total Rewards, and Operations leaders on the People and Culture team to develop these strategies. Reporting to the Business Partner Manager at the Plainfield, Indiana, facility, you will play a pivotal role in the Business Partner org.
You're excited about this opportunity because you will…

• Manage the process, data collection, and reporting for the various tools and systems like Workday, OneModel, Workforce Software, etc. Analyze data to construct narratives that drive business decisions.
• Identify and analyze People & Culture trends and metrics to provide insights and guidance on employee performance, engagement, turnover, and productivity. You'll use data to make informed decisions about talent acquisition, training and development, and employee retention strategies. Evaluate the effectiveness of HR programs and policies through data-driven evaluations, optimizing HR processes and fostering a data-informed approach.
• Ensure the accuracy, compliance, and effectiveness of various HR-related documents. Key documentation review responsibilities could include Employee Records, HR Policies & Procedures, Compliance Auditing, and Benefits & Compensation. Mitigate potential legal and compliance risks through diligent review and maintenance of documentation.
• Partner with cross-department and cross-functional teams to create and implement process improvements and other special projects as they arise.
• Other duties as assigned.
• Support and implement effective training programs to enhance employees' skills, knowledge, and performance within warehouse operations.
• Provide coaching and guidance to people leaders using Stitch Fix’s vision and values to help them effectively apply our people practices, particularly around performance feedback, employee relations, and development discussions.
• Conduct impartial and thorough investigations into various workplace-related concerns and allegations, ensuring a fair and equitable work environment and appropriately resolving conflicts or misconduct
• Play a critical role in ensuring that organizational performance management processes are effectively implemented and aligned with its strategic goals.
• Process HRIS transactions including organizational changes and terminations.
• Maintain familiarity with and support all Stitch Fix-wide benefits, policies & procedures, collaborating with the Benefits Team to advise and support employees throughout the LOA and accommodation process.
• Provide backup to the P&C Coordinator in responding to unemployment claims, accurately and timely addressing separation reasons, employment history, and relevant documentation to contest or support the claims.
• Be the go-to person for employees to get guidance or support related to our people practices and systems.

We’re excited about you because you…

• Embody our values of partnership, integrity, innovation, authenticity, and responsibility at a deep level.
• Demonstrate confidence in asking thought-provoking questions and providing high-quality feedback to stakeholders with a strong sense of integrity.
• Required: 4+ years of Human Resources experience with progressive career development.
• Have ideally held HR Coordinator or Generalist positions that have supported exempt and non-exempt workforce. Preferred experience in Warehousing, Fulfillment Centers, or Retail environments.
• Possess a natural curiosity, resourcefulness, and resilience, while also exhibiting enthusiasm towards ambiguity as an opportunity to creatively think and challenge assumptions.
• Required: Have at least 2 years experience resolving complex employee relations issues, to include leading the investigation process from start to finish.
• Support and ensure that various HR initiatives are executed efficiently and aligned with Stitch Fix's strategic goals.
• Leverage effective communication skills to influence and ensure understanding while making others feel heard.
• Demonstrates in-depth knowledge of HR policies and laws, including FMLA, Leave of Absences, and other relevant HR regulations, as well as a strong foundation and understanding of HR principles, practices, and legal compliance requirements.
• Possess the ability to objectively and discreetly evaluate situations and make sound decisions or form opinions based on analysis.

Why you'll love working at Stitch Fix...

• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.

About Stitch Fix
We’re changing the industry and bringing personal styling to every body. We believe in a service and a workplace where you can show up as your best, most authentic self. The Stitch Fix experience is not merely curated—it’s truly personalized to each client we style. We are changing the way people find what they love. We’re disrupting the future of retail with the precision of data science by combining it with human instinct to find pieces that fit our client’s unique style. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. This results in a simple, yet powerful offering to our customers and a successful, growing business serving millions of men, women and kids throughout the US and UK. We believe we are only scratching the surface and are looking for incredible people like you to help us boldly create our future.
Find a career that looks good on you—apply today!
We are an equal opportunity employer seeking individuals who value and will support a friendly, team-oriented and drug free workplace. Applicants may be required to submit to a criminal background check prior to commencing employment.
Compensation And Benefits
Our anticipated compensation reflects the cost of labor across several US geographic markets, and the range below indicates the low end of the lowest-compensated market to the high end of the highest-compensated market. This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.
Salary Range
$98,500—$106,000 USD
This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy
Recruiting Fraud Alert:
To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.
Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email [email protected].
You can read more about Recruiting Scam Awareness on our FAQ page here: https://support.stitchfix.com/hc/en-us/articles/1500007169402-Recruiting-Scam-Awareness