Operations Manager Jobs

Manager, Operations Sun-Wed 6:30PM-5:00AM

Portland, TN, United States

$59,850-$99,845 Annually*

* based on job, location, and schedule.

About:

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value, and high-quality products. Now is an exciting time to join Macy’s. The face of retail is changing, and change requires innovation.

Online sales are booming at Macy’s. Our Distribution Center teams are key to our success in the modern retail landscape. They make sure that products arrive at our stores - and each customer’s doorstep - on time, in perfect condition. Behind the scenes, a lot goes into getting products to customers. When a shopper makes an online purchase, we plan, prep, and package the merchandise to get it delivered as quickly and efficiently as possible – across the country and around the world. It takes a lot of smart people working together to make that happen, and so there are many roles you can play, including (but not limited to): material handlers, equipment drivers, inventory control, packers, quality assurance, safety specialists, asset protection, and many more. Whatever role you play – we value you as a colleague. Choose the challenge that’s right for you!

Job Overview:

Coordinate and oversee the day-to-day management of a distribution department. Manages the daily activities and develops short and long term strategic planning of the operations to ensure facility and organization goals and objectives are achieved. Performs other related duties, special projects or assignments as required.

This role is based out of our Portland, Tennessee Distribution Facility outside Nashville. The schedule for this role is Sunday through Wednesday 6:30 PM - 5:00 AM.

Essential Functions:

• Develop and maintain procedures and metrics that assure customer service satisfaction levels are attained.
• Responsible for ensuring that departments meet or exceed performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan.
• Reviews analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
• Interfaces with IT as a user on systems development and refinement to improve operations, productivity and service levels.
• Continually analyze work processes to identify optimization opportunities and implement process improvements.
• Ability to perform presentations to the retail division and Sr. management when needed.
• Responsible for management of all aspects of inventory control.
• Develop and maintain a work culture that is successful and committed to superior customer service.
• Responsible for the development of training programs and ensures staff understanding of programs.
• Responsible for driving and managing the change associated with organizational growth.
• Responsible for the management of distribution department and all that it entails: Ensuring we meet or exceed our goals and targets, coach and counsel direct reports.
• Responsible for generating reports to management.
• Identify / develop / implement short and long term strategies which enhance profitability, productivity and efficiency for each of the operations departments.
• Provides a safe work environment for staff. Develops and enforces Safe / Smart work practices. Ensures compliance with AOSE and safety program.

Qualifications and Competencies:

• Bachelor's Degree from a 4-year college or university is a plus.
• Proficiency in Microsoft Office Required (Word, Excel, Access, Lotus Notes)
• Ability to effectively plan and execute strategies.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Ability to make sound decisions and manage several processes in a fast paced environment.
• Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner.
• Ability to solve problems as well as recognize issues and deal with them directly.
• Business and intellectual competencies to include: industry understanding of warehouse management, negotiation skill, strategic and tactical planning skill, problem analysis skill, staff development skill, written and oral communication skill, and creativity.
• Interpersonal competencies to include: integrity and trust, adaptability, leadership, motivation ability, coaching and mentoring skills, and initiative. Proactive, responsive, detail-oriented and gets things done.
• Must possess exceptional leadership, mentoring and coaching skills.

Physical Requirements:

• Position requires prolonged periods of standing/walking around facility or department.
• May involve reaching, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
• Frequently lift/move up to 50lbs.

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.

This position may be eligible for performance-based incentives/bonuses in addition to the attached Benefits. Eligibility requirements may apply based on location, job level, classification, and length of employment. Visit https://bit.ly/3Sy3fOs to see details on benefits.