Operations Manager Jobs

The DoubleTree by Hilton Canton Downtown is seeking a highly qualified and skilled Operations Manager to lead our Full Service Rooms division. As the first of multiple Full Service Hotels being developed in conjunction with the Hall of Fame Village this is a highly visible and impactful position. The Operations Manager will not only lead the DoubleTree team but will also be called upon for involvement in our future hotel developments, one of which is a Hilton branded Full Service hotel that is in the final design stage. As a wholly owned subsidiary of the Hall of Fame Resort & Entertainment Company the Doubletree Canton by Hilton is already a high performing and extremely important asset to the overall development of the Hall of Fame Village. If you are looking to be part of a high growth, visionary environment with a focus on team building and culture then we would love to connect.

Overview

Crestline is looking for a talented person who has a genuine care and passion for service to join their leadership team as the Operations Manager.

The Operations Manager is responsible for providing an exceptional experience to every guest while maximizing hotel profitability at the same time. The Operations Manager is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service. The Operations Manager will achieve desired outcomes by planning, implementing, and controlling effective departmental strategies that drive results and through assisting in the creation, development and maintenance of a competent, motivated and empowered operations staff. The Operations Manager will effectively lead, train, coach, motivate, engage and provide feedback to all operations staff and supervisors on a daily basis.

Key Duties & Responsibilities

• Complete daily walk-through of all operations department areas observing the following and instruct designated personnel to rectify any organization deficiencies:
• Operational cleanliness and maintenance
• Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements.
• Conduct pre-shift meeting to review information pertinent for each day of business.
• Always promote positive guest relations.
• Establish par levels for supplies and equipment.
• Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues.
• Review work procedures and operational problems to determine ways to improve service, performance, cleanliness, and safety.
• Work closely with department supervisors to develop them both personally and professionally.
• Ensure all operations staff and supervisors are properly trained to standards and able to carry out the operations of each department.
• Review and respond to daily operational demands as it relates to the hotel.
• Staffing - numbers, appearance, attitude
• Work collaboratively with all members of the operations team and other hotel departments to ensure guest expectations are always exceeded and hotel operations are always effectively executed.
• Service - appearance, merchandising, attitude
• Establish standards for personnel performance and customer service.
• Provide Leadership / Mentoring to operations staff.
• Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
• Ensure that all guest complaints regarding service and/or accommodations are investigated and resolved.
• Monitor security of public areas of the hotel.
• Assist the Assistant General Manager and General Manager with the following employee relations activities: organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
• Analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies.
• Ensure that the guest experience is pleasant and positive from arrival through departure.
• Maintain complete knowledge of all operations department policies/service procedures.
• Storage areas - organization, cleanliness, inventories, and care of equipment
• General crispness, quality, and consistency of operation
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Anticipate guests’ and employees’ needs and respond promptly.

Education And Experience

• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.
• High School Graduate or General Education Degree (GED): or 5 Years’ Work Equivalent Bachelor’s Degree preferred

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.