Operations Expert - Us

Overview

About EXPR

EXPR is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.com online store; and 13 UpWest retail stores and the UpWest.com online store. EXPR is traded on the NYSE under the symbol EXPR. For more information about our Company, please vis it www.express.com/investor and for more information about our brands, please visit www.express.com , www.bonobos.com or www.upwest.com .

Responsibilities

Location: Memorial CIty, Houston TEXAS

The Operations Expert will assist in providing a great in-store shopping experience for customers by leading the merchandise flow processes confirming product is available and sized.

Talent

• Providing coaching and training for stockroom associates as needed.

Execution

• Replenish product as needed.
• Coordinate product pricing and markdowns.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Process freight and sensor product.
• Provide check-out support to customers as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.

Experience

• Share information on product, promotions, and loyalty programs.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Deliver on all aspects of the customer experience model.
• Assist customers as needed on the sales floor with locating product and/or online orders
• Assist with product launches changes according to company SOP.
• Assist Sales Associates during onboarding and training.

Other essential functions may occur as directed by your supervisor

Essential Qualifications

• Education: High School or Equivalent
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Years of Experience 0 - 2 relevant job experience - minimum 6 months

Preferred Qualifications (skills And Abilities)

• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrates strong customer service skills
• Demonstrated collaborative skills and ability to work well within a team
• Ability to multitask and handle multiple customers and/or processes at once

Closing

An equal opportunity employer, EXPR does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. EXPR only hires individuals authorized for employment in the United States. EXPR is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Notification to Agencies : Please note that EXPR does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, EXPR will not consider or approve payment to any third-parties for hires made.