Operation Readiness Manager (Ecs) - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Join us as an Operations Readiness Manager on the Strategy & Solutions team within Enterprise Clinical Services (ECS). Be at the leading edge of new initiatives, responsible to evaluate business and operational impacts and define requirements.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead process design and project implementation teams in process improvement activities
• Will work cross-functionally with teams broadly across the enterprise to engage with business resources, understand complex business models, and analyze data for performance outcomes
• Create risk assessments to ensure the complete end to end impact is understood and defined in the early stages of a program or project
• Ensure complete readiness during the execution phase following defined existing processes
• Create, control, and improve end-to-end business processes impacted by Technology implementations
• Partnering with Leadership on Operational benefits decision related to expanding existing technology or adding new technology

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Bachelor’s degree or 3+ years of equivalent work experience
• Experience supporting an end-to-end product and/or service
• Experience in analysis of business processes and workflows
• Experience within Operations
• Experience providing business requirements, benchmarks, and/or process improvement recommendations
• 2+ years of Agile experience

• 5+ years of experience with demonstrated project management, change management, and execution skills with a strong operational focus
• Proficiency with full Microsoft 365 Suite
• Experience with Telephony systems and processes related to Voice/Chat capabilities along with supporting monitoring/reporting
• Experience with common Enterprise Clinical Services applications such as ICUE and supporting sub-systems, STAR Utilization Management, Linx and supporting sub-systems, OSSM
• Experience within Enterprise Clinical Services
• Ability to communicate effectively to the highest levels of leadership
• Self-motivated and able to work with little direct supervision and drive results with disciplined follow-though
• Experience with process design
• Proficient EQ expertise with the ability to facilitate a cross functional team through process discussion and impact analysis
• Experience with risk planning, risk identification, and response planning skills
• Proven ability to collaborate with and quickly gain credibility, influence, and partner with business leaders and stakeholders