Onboarding Specialist Jobs

Onboarding | Offboarding Technician

Contract: 6 months (chance to extend)

Location: Hybrid (onsite minimum 1 day per week in Bothell, WA)

SUMMARY:

Looking for a self-starter to act as a liaison between IT, HR, Operations & other business partners to facilitate onboarding and offboarding processes. The ideal candidate will have at least two (2) years of hands on deskside support with internal end users, a minimum two (2) years of internal and remote helpdesk support for end users, and at least one (1) year of experience supporting mobile devices and computer hardware providing personalized service to internal and external end users. A successful candidate will also have strong attention to detail, data entry/maintenance expertise, and the ability to multitask successfully while working under tight deadlines.

PRINCIPAL RESPONSIBILITIES:

Technical Aptitude and Customer Service:

• Ordering computing peripherals
• Manage user accounts and phone accounts
• Windows OS support in a network environment
• Update inventory records for end users, hardware and software
• Working with other team member on projects
• Assess and escalate serious or unusual problems to the appropriate IT group for resolution
• Hardware and software ordering
• Provide in depth customer training and training materials
• Configure hardware (Windows, HP, Lenovo/Surface, iPhone, iPad) and software for new hires
• Diagnose and support hardware failures, operating system, application issues and network connectivity
• Develop, test and implement solutions to problems detected during troubleshooting
• Working with vendors, as required
• Follow standard operating procedures, create and revise documentation as needed
• Provide work order status reports and metrics to management
• Mobile device support including set up, deployment and support
• Create and escalate incidents or requests to support groups using ServiceNow, as applicable

Onboarding and Offboarding Support & Tracking:

• Document onboarding and offboarding tasks
• Coordinate with IT, HR, Training and others to track key onboarding metrics
• Support Quality Control process for IT equipment

SKILLS & EXPERIENCE NEEDED:

• Execute on defined processes with attention to detail
• Identify inconsistencies or red flags
• Ability to:
• Highly proficient with data entry, Microsoft Excel & Office applications, iPad apps and PC platforms
• Identify gaps and bottlenecks in processes and propose solutions
• Dynamic and positive attitude
• Communicate effectively & collect data manually from multiple internal stakeholders
• Organized and able to stay within tight timelines
• Strong phone, email, and customer service communication skills

JOB QUALIFICATIONS:

• Ability to drive cross team collaboration to effectively translate disparate information into measurable actions & workflows
• Excellent communication skills, attention to detail, and customer satisfaction.

Supports companies mission, vision, core values and customer service philosophy. Adheres to the companies Compliance Program, including following all regulatory and division/company policy requirements.