Onboarding Specialist Jobs

Are you ready to embark on a thrilling journey with one of the most exciting OC tech startups around? Look no further than Tenant Inc., where we are revolutionizing the self-storage industry with our cutting-edge cloud-based software platform.

We're not your average company; we're a dynamic and fast-growing team that is hitting triple-digit growth year over year. But guess what? We're just getting started, and we want you to be a part of this incredible ride!

At Tenant Inc., we live and breathe nine core principles that set us apart:

🔮 Embrace a Solution Mindset: Challenges are our playground, and we tackle them head-on with innovative solutions.

🗣️ Communicate, Communicate, Communicate: We're all about open channels and collaboration, ensuring everyone's voice is heard.

🤝 Be Accountable to All: From our internal team to our beloved customers, accountability is the key to building trust.

🧩 Adaptability is Our Middle Name: In this fast-paced world, we embrace change and stay flexible to stay ahead.

💖 Customers are Our North Star: We put our amazing customers at the heart of everything we do, ensuring they have the best experience.

🏠 A Family of Tenants: We're not just colleagues; we're a close-knit family, and we welcome you with open arms!

🏆 Results-Driven Dream Team: We celebrate success and go the extra mile to achieve our goals together.

⚖️ Work Hard, Play Hard: We believe in work/life alignment, so you can excel both personally and professionally.

📚 Always Growing, Forever Learning: With us, learning never stops, and personal growth is always a priority.

Our headquarters in sunny Newport Beach, California, is where the magic happens, but we also have an exciting development center in the tech hub of Bangalore, India. So, no matter where you're from, you'll find your second home with Tenant Inc.

If you're passionate, ambitious, and hungry for adventure, come join our extraordinary team. We promise you a fun-filled ride, challenges that will elevate your skills, and opportunities to make a real impact on an industry that's evolving before our eyes.

Don't wait for the future; build it with us at Tenant Inc. Apply now and be part of something extraordinary!

Ready to join the revolution? Let's make history together!

Check us out at: https://www.tenantinc.com/

Summary:

Are you ready to play a pivotal role in the success of our customers at Tenant Inc.? As the Customer Onboarding Project Manager, you will lead the transition of our newest customers to our platform, ensuring seamless data migration and configurations.

Your background in software implementation and customer success will be instrumental in managing projects, adhering to milestones, and driving successful onboarding.

Duties & Responsibilities:

✔️ Implement properties to the Tenant Inc. platform, on time, within budget, and as per specifications.

✔️ Configure software, train customers, and provide support during their software onboarding journey.

✔️ Optimize software configurations to achieve customer goals and objectives.

✔️ Collaborate with the Customer Success team to enhance the Tenant Inc. experience, resolving customer issues promptly.

✔️ Identify process improvements for Onboarding and Customer Success processes, tools, and teams.

✔️ Utilize Monday.com for seamless implementation project management.

✔️ Foster strong customer relationships through consistent engagement.

✔️ Work collaboratively with offshore ancillary teams.

✔️ Exhibit a true passion for customers and their success.

✔️ Perform other related duties as assigned.

Qualifications, Skills, and Competencies:

✔️ Bachelor’s Degree or 3-5 years of equivalent work experience.

✔️ 2+ Years of Software Project Management, Implementation, or Customer Success experience.

✔️ Meticulous attention to detail and strong organizational and project management skills.

✔️ Excellent problem-solving skills to address customer needs and concerns.

✔️ Build strong relationships with colleagues and customers, promoting teamwork and development.

✔️ Strong customer service and interpersonal skills for handling diverse customer interactions.

✔️ Analytical mindset to interpret and analyze client data effectively.

✔️ Proficient in MS Office and Google Suite; experience with Monday.com is a plus.

✔️ Previous experience with PMS (Property Management Systems) Software is advantageous.

If you are passionate about delivering exceptional customer experiences and want to be part of a cutting-edge tech company, apply now! Join us at Tenant Inc. and make a significant impact on the storage industry.

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