Onboarding Specialist Jobs

TITLE: Onboarding Specialist

REPORTS TO: Manager, Customer Onboarding

CA or NV Candidates Preferred

CENTEGIX™ is the leader in incident response solutions. CENTEGIX™ creates safer spaces by innovating technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert™ platform is the fastest and easiest way for staff to call for help in any emergency, from the everyday to the extreme. Our Internet-of-things (IoT) platform utilizes a powerful blend of hardware, software, and wireless technologies to ensure fast, accurate, and reliable communication of emergency incidents campus-wide. Instant communication through visual cues and audio integration enables rapid response to any incident or crisis, anywhere on a campus. Because in a crisis: Every. Second. Matters.

PURPOSE:

You have the opportunity to make a real difference! Join a passionate, technology savvy team with a mission that is truly life-saving.As an Onboarding Specialist, you are the face of CENTEGIX™ and will act as the primary point of contact for new clients, providing a high-touch onboarding experience for their CrisisAlert solution, from the initial introduction call, through the information collection, administrative and technical setup, to successful completion of their testing cycles and training of their end users. As an ideal candidate, you are passionate about putting the customer first. You are outgoing, organized and provide top-notch service to our customers over the phone, in person, and using written communications.You will play a key role in assisting leadership to create and deliver the Customer Experience Strategy for CENTEGIX™ and provide input for continuous improvement across departments.

POSITION RESPONSIBILITIES:

• Onboard new customers following our methodology and process flows, including kickoff, data collection, training coordination, application configuration support and go-live readiness planning.
• Conduct Customer training sessions on using and configuring the CrisisAlert Platform, both virtually via webinars and onsite where required.
• Partner with Customer Success Specialist to assist Customers with testing plans and ensure testing is scheduled, completed and issues resolved.
• Communicate regularly with sales team and partners to provide updates on onboarding status.
• Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions.
• Work with leadership to establish processes for onboarding and other customer lifecycle phases to ensure a superb customer experience.
• Coordinate equipment installation with customer and installation team and remain in communication throughout the duration of the installation, making adjustments as necessary.

REQUIREMENTS:

• Proven customer facing experience
• Strong problem solving and critical thinking skills
• Competent and Resourceful project leader, able to drive cross-functional collaboration
• Home Office in CA or NV
• Ability to multi-task, prioritize and manage time effectively
• Excellent verbal and written communication skills, including leading meetings and presentations both in-person and virtually
• Strong experience with using Microsoft Excel, Word and PowerPoint or equivalent tools
• Strong Project Management Skills
• Software Application Customer Onboarding experience – Education Technology software a plus
• 10% Travel