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Onboarding & Enrollment Care Coordinator
Company | Oshi Health |
Address | Baltimore, MD, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-03 |
Posted at | 11 months ago |
Oshi Health – Remote Care Coordinator: Onboarding & Enrollment
- Collaborate with a multidisciplinary team of care providers (including MDs, NPs, RDs, Behavioral Health Providers, and Health Coaches) to provide a whole-person approach to member care.
- Develop and maintain positive member relationships through effective and timely communication throughout the enrollment process to ensure successful completion of the initial visit
- Function as a liaison to strengthen the interaction between healthcare providers and members and their families, effect resolution to issues, and ensure the onboarding visit is well prepared and well utilized.
- Partner with the Clinical Operations leadership team to define and help iterate on strategies for member care coordination.
- Drive achievement of member acquisition targets by supporting a high volume of new members in enrolling and scheduling their first appointment through use of various channels: i.e. introductory phone/video calls, Live Chat, SMS, email, and/or in-app chat.
- Manage key reports and track relevant data to identify successes and drive refinements in operational processes.
- Openness and ability to cross-train in additional care coordination tasks and responsibilities to support full cycle member engagement.
- Possess billing and insurance expertise to verify insurance and eligibility for Oshi Health services prior to the initial visit; troubleshoot issues as they arise and effectively communicate with all stakeholders to ensure smooth member onboarding
- Assess for and address any technical difficulties that could be preventing member enrollment.
- Ability to own the outcome with timely responses both internally and externally with potential members, appropriate prioritization, and the ability to independently assess the level of communication and outreach required to achieve enrollment goals.
- Engage new enrollees and potential members: educate them on the onboarding process, program benefits and assist members in overcoming barriers to enrollment such as app download and telemedicine related questions and issues.
- Communicate and explain the Oshi Health program qualifying criteria to ensure members understand eligibility and cost of care related to internal Oshi services prior to onboarding
- Excellent verbal and written communication skills required.
- Background knowledge in navigating health insurance plans and coverage on the part of patients. Must be able to provide breakdown of benefits analysis to consumers.
- Fluent in healthcare terminology or working understanding of clinical concepts.
- Minimum of 2-3 years experience working in a healthcare coordination, care or case management role, preferably in a digital healthcare environment
- Excellent customer service qualities required.
- Needs to be able to work in a cross-functional interdisciplinary modality and effectively create solutions for complicated patient concerns.
- Comfortable and competent with using common administrative technologies (e.g. Zoom, Slack, Office or equivalent), charting electronically in EMR/EHR systems , experience delivering on telehealth platforms preferred.
- Must be able to work Wednesday through Sunday 8am-4pmEST
- Completed a degree in a health and science related field, i.e. biology, psychology, health science and nutrition, nursing, etc
- Ability to roll up your sleeves to get things done yourself, as well as work in a cross-functional team environment
- Must be result-oriented, a quick learner and self-starter
- Ability to solve problems, think outside-the-box, and be resourceful
- Well organized, ability to manage multiple projects at once, eye for details, and collaborate within and across teams
- Thrive in entrepreneurial environment, comfortable with ambiguity, and confident in making decisions
- Operate with high integrity and accountability for results
- Thrive on diversity with monthly DEIB discussions, activities, and more
- Mission-driven organization focused on innovative digestive care
- Virtual-first culture: Work from home anywhere in the US
- Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity
- Tailored professional development opportunities to learn and grow
- Competitive compensation with a starting pay range of $45,000-$52,000
- Employer-sponsored medical, dental and vision plans
- Access to a “Life Concierge” through Overalls, because we know life happens
- Unlimited paid time off — take what you need, when you need it
- Recognition of professional and personal accomplishments
- 13 paid company holidays to power down
- Team events, such as virtual cooking classes, games, and more
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