Office Specialist I Jobs

Maine Revenue Services
Office Specialist I
Operations Processing

• Multiple Vacancies-

(Repost)
Code: 6546 Pay Grade: 16 - $17.18 - $23.80/Hour
OPENS: April 12, 2023
CLOSES: April 26, 2023

This position is assigned to Maine Revenue Services’ (MRS’) Operations Processing Center, providing office and administrative support work performing complex, varied office support tasks requiring the operation of technical office equipment. Responsibilities require independent judgment, initiative and discretion to make determinations on varied matters, including interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures. Essential skills include the ability to maintain knowledge of tax procedures and tax forms, as well as the ability to ensure appropriate processes are followed. Effective communication skills, exceptional customer service, attention to detail, and accuracy will be necessary. This position requires flexibility and adaptability due to the cross-functional aspects of the job.
Representative Tasks

• Exercise sound communication skills, ensuring all work items assigned to the unit are completed in a timely manner. Staff members will demonstrate flexibility while performing tasks assigned, in the end meeting the unit goals.
• Research and accurately post payments to taxpayers accounts.
• Monitor, examine, and review complex tax application forms, supporting documentation, and computer records and files to ensure the completeness of information collected and processed, and to ensure the accuracy of information maintained.
• Update MRS host tax system with new business accounts, taxpayer account names and addresses, and account closures. Contact taxpayers by phone or letter to obtain correct information as needed. Update MRS image storage system based on incorrectly processed taxpayer data. Utilize MRS systems to ensure accurate processing of records.
• Provide customer service for incoming calls to the Taxpayer Assistance phone queue, assisting users with general questions pertaining to property tax, withholding, personal and business accounts; registration and navigation of the MRS website.

Minimum Qualifications
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I and Office Associate II. Preference will be given to candidates with customer service and applied tax knowledge.
All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.
Benefits
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($379.60 annual value).
• Continuing Professional Training - MRS is committed to providing ongoing professional training and development opportunities to our employees.
• Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
• Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Retirement Plan - The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
• Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Tuition Reimbursement (including reimbursement for CPA exam) - MRS encourages employees to further their self-development through higher learning by offering generous tuition reimbursement.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.