Office Service Representative I

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.

CUSTOMER SERVICE

• Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships

MAIL/PACKAGES/POUCHES

• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
• Log outgoing and incoming items as required and review for accuracy/completeness
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames

SUPPLIES/COPYING/FAXING/ADMINISTRATION

• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
• Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
• Performs other administrative duties from inserting, copying and photocopying to faxing as needed
• Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
• Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs

May possibly perform any of the following functions at the direction of the Site Manager

• 0-1 year experience working in a mailroom or professional office environment
• Some knowledge of metering, weighting, logging and other shipping procedures preferred
• High school Diploma or equivalent
• Move boxes, supplies or furniture; replace light bulbs
• Prepare outgoing items for shipping
• Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee
• Excellent customer service, professional attitude and appearance are a must
• Ability to perform routine functions of most of the various equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding etc.)
• Document scanning
• Some computer skills preferred
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
• Ability to work overtime & meet deadlines
• Provide reception work such as answering telephones, taking messages and greeting visitors
• Additional duties as assigned

Physical Demands/Working Conditions/Mental Qualifications

• Frequent use of hand and foot controls
• May occasionally lift up to 50 lbs
• Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking
• May occasionally need to climb stairs
• May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs

What We Offer

• Employee discounts on entertainment, products, and services nationwide!
• A company focused on creating a positive work and client environment
• Comprehensive training and development programs that prepare employees to advance from within
• Competitive pay & benefits!

Come Join Our Team!