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Office Manager Jobs

Company

George Mason University

Address , Fairfax, 22030, Va
Employment type FULL_TIME
Salary
Expires 2023-07-02
Posted at 1 year ago
Job Description
Office Manager, Student Health Services
The George Mason University Student Health Services Department, invites applications for an Office Manager position. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.
About the Department:
Student Health Services (SHS) provides health care services at George Mason University. SHS provides primary care services and health promotion to eligible students at Mason, including but not limited to, initial and follow up assessment, history taking, physical exam of patients, utilization of differential diagnosis, appropriate interventions, consultations and referrals as indicated, and basic emergency treatment and stabilization. Staff provide services to faculty, staff, and visitors on an as needed basis.

Responsibilities:
The Office Manager, Student Health Services, provides administrative leadership to the patient services staff and supports the administrative operations of the SHS office. Reporting to the Associate Administrative Director, the Office Manager manages day-to-day operations for all of Patient Services. The Office Manager supports the Executive Director, Associate Medical Director, Administrative Director, Clinic Coordinator, Lead Nurse, and multiple practitioners, as well as patients, to assure the highest quality of care.
Operational
  • Responds to and resolves escalated customer service complaints from students; and
  • Communicates SHS hours (and changes) through postings and phone service.
  • Organizes and coordinates office operations and procedures in order to ensure organizational effectiveness and efficiency on all three campuses;
  • Provides continuous enhancement of office protocols on customer service through written policies and staff trainings;
  • Serves as primary point of contact for interdepartmental needs (e.g., telecom, Cashier’s office, Student Accounts, facilities);


Supervisory
  • Works closely with the Associate Director of Nursing and Lead Nurse to encourage and support a collaborative patient care approach, including combined staff meetings and trainings.
  • Provides direct supervision to administrative classified and non-student wage staff responsible for the front office and other administrative roles;
  • Communicates and implements policy and procedural changes;
  • Responsible for ensuring daily front office staffing and supply inventory needs are met, this may include making recommendations for increased staffing, interviewing, and hiring; and
  • Trains staff;
  • Tracks, schedules, and approves leave;
  • Manages operations for patient services; covers front desk as required;

Required Qualifications:
  • Demonstrated customer service skills.
  • Ability to handle multiple tasks/priorities simultaneously, independently, and within a team;
  • Demonstrated organizational skills;
  • High school diploma or GED;
  • Demonstrated skill in completing assignments accurately and with high attention to detail;
  • Demonstrated problem solving and analytical ability; and
  • Experience typically obtained in one year in a customer service position;

Preferred Qualifications:
  • Demonstrated ability to supervise front desk and/or customer service staff well;
  • Ability to use Microsoft Office products;
  • Experience typically obtained in 2 years in a customer service position;
  • Supervisory experience of 2 or more employees including performance management processes.
  • Demonstrated ability to manage operations of medical office effectively;
  • Bachelors degree;
  • Experience typically obtained in 6 months working in a medical office; and
  • Demonstrated verbal and written communication skills;
Special Instructions to Applicants
For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
For Full Consideration, Apply by: 04/04/2023