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Company

MINDFUL HEALTHCARE AGENCY
Address Waltham, MA, United States
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-06-08
Posted at 1 year ago
Job Description
  • Ensure accountability around client service as related to timeliness, professionalism, dress, conduct, and other responsibilities.
  • Perform other reasonably related duties or cross-cover as needed or as assigned by the immediate supervisor/management level personnel.
  • Participate in required weekly meetings with Nursing Team to ensure alignment with the care plan and drive continuous improvement with clients’ experience.
  • Utilize appropriate pay rates and adjust as needed given case complexity, distance, and other relevant factors in coordination with other Care Coordinators
  • Accurately updates and maintains information related to scheduling or non-clinical information as communicated by clients, care providers, and office staff.
  • Ensure and comply with all required protocols and documentation for various payors (i.e. Long-Term Care Insurance and Workers Compensation).
  • Ensure that clients and care providers on new cases (or existing cases that experience service issues) receive 14 days of daily contact to ensure the start of care is effectively delivered and any client issue(s) have been resolved.
  • Review the plan of care with Nursing Team for new clients and put the unassigned schedule into the system to initiate the scheduling process.
  • Promptly respond to all communication from clients and care providers and provide good company representation through courteous, polite, and empathetic handling of calls.
  • Ensure that the client-care provider match is the “right fit” by strategically matching the needs of the client with the skills and attributes of the care provider.
  • Engage in office activities related to care provider appreciation.
  • Ensure proper hand-off to the after-hours team to ensure minimal disruptions in client care.
  • Develops and maintains lasting relationships with clients and care providers to ensure client and care provider satisfaction.
  • Maintain documentation in the system of any communication with care providers and clients related to scheduling and other non-clinical information (or information not related to the care plan).
RequirementsADDITIONAL SKILLS
  • Positive team player who can collaborate with other care coordinators and provide support as needed.
  • Able to instill positive work culture in care providers.
  • Able to handle stress well.
  • Treats all clients, co-workers, and care providers with courtesy, respect, and consideration.
  • Perform all job duties with a friendly, positive team-oriented attitude.
  • Strong organizational, problem-solving, and communication skills.
  • Adaptable and flexible in handling urgent scheduling needs and requests.
  • Embrace the vision, mission, and core values of Mindful Healthcare Agency
  • Protects the integrity of organization, clients, and co-workers, by maintaining the confidentiality of all clients and business information..
QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • High school diploma required.
  • Strong candidates have experience working in the home care industry (or related industry – hospice, home health, hospital, etc.)
  • 2 years of experience in office coordination or related experience preferred.
OTHER REQUIREMENTS
  • Ability to drive when required.
  • Prolonged periods of sitting at a desk and working on a computer.