Nurse Navigator - Hybrid/Remote

Current Employees:

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This position is hybrid/remote

The Department of Medicine, Division of Endocrinology, Diabetes and Metabolism has an exciting opportunity for Two(2) Nurse Navigators to work on the UHealth Campus. The Nurse Navigator is the initial point of contact for a patient entering the health system. The Nurse Navigator assures timely scheduling of the first appointment, coordination of care after completion of the first appointment, and will support the patient throughout the care continuum. The role also serves as a liaison between patients, families, caregivers, and the multidisciplinary care team. Furthermore, the Nurse Navigator demonstrates commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients and ensures best practices.

• Review outside medical records for appropriate scheduling.
• Process prescription refills. Process authorizations for medications and procedures. Process appeals and peer to peer reviews.
• Serve as the liaison between patients and providers.
• Manage and resolve UChart messages.
• Use clinical protocols to refer patients to the appropriate specialist for diagnosis or treatment.
• Provide emotional support, and counseling, related to the clinical situation.
• Responsible for developing and enhancing processes with the aim to improve the clinical experience for referred patients or physicians.
• Retrieve clinical related messages and return calls within 48 hours.
• Help patients and their families in obtaining referrals to a specific specialist.
• Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.
• Take care of all patient requests.
• Assess barriers to care and refers to support services.
• Submit lab order requests. Interprets laboratory test results of patients.
• Triages sick patient calls to the appropriate provider(s) and assures timely responses within 48 hrs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS

• Current American Heart Association BLS and ACLS
• Two to three years of nursing work experience, as a health or patient educator, or a pharmaceutical representative.
• Valid Florida RN License
• Bachelor’s degree in Nursing

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

n8