Night Auditor - Fenway Hotel

About The Fenway Hotel

Now Hiring at the Fenway Hotel! It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today! The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. This Historic Jazz inspired property is a part of the Marriott Autograph Collection group. We’ve created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, we look forward to hearing from you.

What you'll do:

The night audit host is responsible for executing all property service, operational, and business functions during the overnight hours. This individual serves as the main point of contact for guests during this time frame to ensure an exceptional personalized service delivery in accordance with property, company, and brand guidelines.

Essential Functions

• Transmit credit card batches.
• Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
• Follow scheduled shifts and follow break and lunch requirements.
• Follow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of business.
• Ability to take initiative and handle assignments with limited supervision.
• Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest.
• Report any irregular behavior from guests in public areas and or in room.
• Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.
• Maintain cleanliness and order of work area.
• Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.
• Assist and resolve any guest billing inquiries and/or concerns.
• Report any suspicious activity or unusual items in room to hotel leadership and/or loss prevention team
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers.
• Balance and audit room revenue, food and beverage revenue, banquet revenue, cashiers’ reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Consistently utilize Empower guest experience tool to reference, maintain, and add guest requests and preferences in accordance with property, company, and brand guidelines.
• Follow all hotel policies and procedures as outlined in the team member handbook.
• Act as hotel system liaison during night hours.
• Assist with guest luggage and receive, store, and deliver both luggage and mail.
• Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
• Actively engage guests in and promote hotel loyalty program including new guest program enrollments.
• Manage all internal and external hotel calls
• Ability to interact with guests by providing exceptional and personalized customer service
• Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate empowerment guidelines.
• Complete and transmit daily management and accounting reports and supporting documents.
• Develop and maintain positive working relationships with others.
• Produce accurate and timely reports and correctly handle all cash transactions.

Qualification Standards

Education & Experience

• Previous Opera PMS experience preferred
• Previous hospitality experience preferred
• High School diploma or higher
• Excellent communication skills, both verbal and written
• Excellent customer service skills

Physical Demands

• Ability to communicate clearly.
• Corrected vision to normal range.
• Ability to work long hours as needed.
• Ability to lift, pull 40 lbs.
• Ability to sit or stand for extended periods of time.
• Ability to bend.

Mental Demands

• Able to work independently, take direction, and provide direction to others.
• Work on multiple tasks, making appropriate progress towards deadlines.
• Manage differing personalities within the office, the hotel, and the community.
• Ability to work effectively in stressful, high pressure situations.
• Make sound judgments quickly.
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Maintain the highest degree of confidentiality.

Mainsail Lodging & Development Core Values:

• We require honesty and integrity in everything we do.
• We respect individuals while celebrating rich dimensions of diversity of others.
• We feel a sense of urgency on all matters related to our clients, investors, guests and residents.
• We live up to commitments and are first to follow up with our clients and suppliers.
• Work is an important part of life and should be fun.
• We understand the concept that achieving customer satisfaction is not enough and to be truly successful, we must strive for customer loyalty by delighting them.
• We carry an ownership mentality and conserve the company’s resources with the same vigilance we would use to guard and conserve our own personal resources.
• We believe in the importance of the entrepreneurial spirit and making things happen through proactive behavior.

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.

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