Senior Loss Mitigation Specialist

Full time212 Loss MitigationThe IBC Senior Loss Mitigation Specialist is responsible for reducing risk to IBC Mortgage by mitigating losses associated with the Portfolio, while ensuring compliance with all applicable internal policies and procedures, investor servicing requirements, banking laws and regulations, and applicable Federal and state laws. Serves as a subject matter expert for the department, collaborates with customers and works closely with attorneys and other professionals to resolve delinquency issues and minimize losses. The Senior Loss Mitigation Specialist should possess a “We Do More” attitude, strong work ethic, and customer service orientation.

• Completes Ad hoc reporting requests
• Assists with all Loss Mitigation related functions including Early Intervention, Default Prevention, Bankruptcy, Judgment, REO, and Foreclosure.
• Reviews/orders property inspections
• Monitors and tracks REO process and communicate any changes to management
• Collaborates with Internal and External customers and vendors
• Completes Monthly Investor Reporting
• Collaborates with the Loss Mitigation Manager in the development and maintenance of written operating procedures for all daily, monthly, quarterly, and yearly tasks. Ensures duties executed accurately and as scheduled, data quality on systems of record, and compliance with bank policy and laws and regulations.
• Responsible for meeting legal requirements and following internal policies
• Assists Loss Mitigation Manager in daily functions to help to reduce delinquencies and identifying and eliminating problem scenarios
• Assists in training of new Processors
• Performs other related duties as assigned
• Ensures appropriate procedures for all residential and consumer servicing functions in compliance with all applicable regulations and laws. Responsible for analyzing existing processes to identify areas for operational efficiency using technology and automation
• Orders Appraisal for 2nd Lien foreclosures
• Assists with customer inquiries and requests through all means including the sub-servicer service request ticketing system to ensure prompt response.
• Supports management with any internal/external loan system conversion. Develop policy and operational procedures for system integration, servicing requirements, operational enhancements, and problems/resolutions. Involved with the testing of new system enhancements or program changes
• Works as a team lead
• Plays integral role in helping in the management of the department to include oversight of operations and providing solutions to troubled borrowers and accounts
• Recommends ways to streamline processes for improvement to processing speed, quality, and efficiency.
• Coordinates with the compliance department when required, gathering documents, and coordinating and responding to all requests
• Serves as a leading example for other team members
• Monitors Attorney timeline for foreclosure, judgment, and bankruptcy processes to ensure timely action, manages title issues and ensures proper controls and regulatory compliance.
• Completes maintenance to collection files, or transactional records.
• Continually meets goals set up within the department

• Knowledge of FHA, FNMA, CFPB, VA loss mitigation guidelines preferred
• Proficient in Mathematics especially calculating income, debt owed, loan to value ratios, & debt to income
• Foreclosures and bankruptcy experience required
• Excellent communication skills
• Ability to work independently
• Basic data entry/analysis skills preferred
• Customer Service (Call Center) experience Preferred
• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
• Spanish Language preferred
• Proficient in the use of Microsoft Office applications specifically Excel, Word, & Outlook
• Strong attention to detail and accuracy
• Strong analytical and problem-solving skills and attention to detail

• Spanish Speaker Preferred
• High School diploma or equivalent work experience
• Five (5) years of Mortgage Servicing and Loss Mitigation related experience
• Bachelor’s Degree preferred