Mobile Service Solutions Specialist- Remote

Title: Mobile Service Solutions Specialist

Location: Remote, Northeast Territory, US 

Job Type: Full-time with Benefits 

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

The Operations Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned automotive dealers, support launch and performance manager in planning meetings and Mobile Service activities, along with implementing plans to achieve regional objectives:

What Your Day-to- Day Responsibilities Include:

• Attend Annual Business Plan Meetings
• Review Mobile Service policies and marketing actions
• Develop Quarterly Marketing Plan and Monitor Adherence
• Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences
• Create and Work Mobile Service Action Plans
• Ensure available technology is utilized up to date
• Conduct Repair Order Analysis as needed
• Operations Specialist will provide primary operational support to assigned Mobile Service Dealers within District:

• Will possess Aftermarket Experience; preferably Retail Tire Store Management experience
• Ability to train and utilize all aspects of automotive service sales
• Assist dealers with questions regarding Quick Lane or Express Service operations
• Complete all administrative tasks in a timely manner
• OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results
• Vehicle Inspection Training
• Credit Card Solicitation Skills
• 50% Travel required
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• This position requires proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer
• Customer Handling Skills
• Perform on-site Training
• Overnight travel required
• Provide visit summaries to Dealer, District Operations Manager
• Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to leverage relationships to identify and sell the business case for change
• Have ability to equally accommodate working from home office or remote location
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Service Work Upsell Training
• Telephone Sales Skills
• Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:
• Conduct periodic Parts inventory review for Mobile Service Van(s)