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Microbiology Specialist I [Remote]
Company | WFYI Public Media |
Address | Baltimore, MD, United States |
Employment type | FULL_TIME |
Salary | |
Category | Broadcast Media Production and Distribution |
Expires | 2023-08-23 |
Posted at | 9 months ago |
Position: Microbiology Specialist I [REMOTE]
Remote positions with Remote Learning
Laptop to be provided
Interviews via Microsoft Teams, will be scheduled in FG for you to accept/decline and you can then include candidates email for MS Teams invite to be sent
1 position filling slot below - note on submittal which shift interested:
Any 8 hour shift between 7A - 8P
This position is Remote.
Primary Duties And Responsibilities
Remote positions with Remote Learning
Laptop to be provided
Interviews via Microsoft Teams, will be scheduled in FG for you to accept/decline and you can then include candidates email for MS Teams invite to be sent
1 position filling slot below - note on submittal which shift interested:
Any 8 hour shift between 7A - 8P
- Hands on clinical lab experience is needed not so much on the research side***
- Having a service mindset with a CX focus
- Ability to multi-task using multiple computer systems (call center SW/CRM/KMS) while listening for key data and speaking clearly. Remaining calm with the customer while inputting customer data. Ability to listen and apply Microbiology/Immuno Chemistry skills to understand problem and drive timely resolution
- Strong attention to detail and organizational skills. Using these skills to insure all data for complaints and RFI are filled out properly and timely
This position is Remote.
Primary Duties And Responsibilities
- Coordinate with Quality Control, Quality Assurance, Research& Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
- Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
- Supports the 24/7 Technical Service telephone line by providing overnight technical assistance
- Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
- Contributes to team goals and objectives through active participation.
- Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication (email/chat).
- Be able to assist lab personnel and general public on questions related to various BD assay's for COVID 19 and the BD Veritor reader.
- Must have effective communication and customer service skills both written and verbal.
- A.S. Degree in Life Science or related discipline required.
- Basic knowledge of LIS or Lab Management Systems.
- 0-2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.
- Must be proficient using MS Office Outlook, Word, Excel.
- Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.
- Excellent technical and problem solving skills of varying complexity
- Self-motivated and action oriented team player.
- Can work independently and apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
- Must have the ability to multi-task and be adaptable to changing business environment(s).
- Effective planning and organizational skills
- Experience with medical devices and equipment, experience with BD equipment a plus. Experience on point of care (Veritor) testing preferred.
- Bachelor of Science degree with a Life Science focus preferred.
- Experience with medical devices and equipment, experience with client equipment a plus.
- Experience as a Cytotechnologist (ASCP) or Medical Laboratory Scientist (ASCP) preferred.
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