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Call Center Member Service Associate Jobs

Member Service Associate - Amsterdam Branch
By Broadview Federal Credit Union At Amsterdam, NY, United States
Promote awareness and education of self-service resources, including all digital channel offerings.
Achievement of goals and objectives provided by management.
Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.
Accurately process financial service transactions while maintaining a cash drawer.
Act as a first line of defense in detecting and reporting fraud or irregular activities.
Member Service Associate - Wilton Branch
By Broadview Federal Credit Union At Saratoga Springs, NY, United States
Promote awareness and education of self-service resources, including all digital channel offerings.
Achievement of goals and objectives provided by management.
Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.
Accurately process financial service transactions while maintaining a cash drawer.
Act as a first line of defense in detecting and reporting fraud or irregular activities.
Member Service Associate Jobs
By Broadview Federal Credit Union At Karner, NY, United States
Promote awareness and education of self-service resources, including all digital channel offerings.
Achievement of goals and objectives provided by management.
Accurately process financial service transactions while maintaining a cash drawer.
Act as a first line of defense in detecting and reporting fraud or irregular activities.
Respond to general member inquiries related to general information, products/services, lending, etc.
Problem-solve and resolve member issues in a timely manner.
Call Center Member Service Representative - Downtown Houston
By SPACE CITY CREDIT UNION At , Houston, 77003, Tx $19 - $20 an hour
Intellectual - Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions
Previous customer service experience required. Call Center or Banking experience is a plus
Pay: $16/hr depending on experience + sales incentives
Educates the member on digital self-service tools; trouble shoots member issues regarding SCCU Self-Service tools
Proactively recommends services and solutions that will improve the member’s life.
Maintains acceptable performance levels with regards to established metrics, including time utilization, quality of work, and productivity.
Member Advocate (Phone Banker) - Call Center - Oak Grove/Milwaukie
By Embold Credit Union At , Oak Grove, 97267, Or $20 - $25 an hour
Demonstrates proficiency and knowledge about technology with the ability to quickly learn and access products through banking core systems.
Connecting and chatting with members via Call Center operations and using Credit Union technology including phone systems, online chat, and email.
Researching and resolving fundamental member inquiries about member accounts, and loan applications, verifying transactions, and examining documents.
Have fun in this fast-paced environment.
Learn more about working at Embold here: http://bit.ly/clackamas-youtube
Expand your career and join the Embold Credit Union Team!
Member Service Representative (Call Center)
By Tropical Financial Credit Union At , Miramar, 33025, Fl
Produces acceptable standards adhering to established goals set by management.
Support and provide an optimized member experience via multiple media channels including but not limited to: voice, electronic and written.
Knowledgeable in Member Services, Debit Cards, Credit Cards, Online/Mobile Banking and Bill Payer.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Meet all sales goals as defined in the individual’s performance appraisal {where applicable}.
Employee is familiar with and applies policies and procedures applicable to the job.
Member Service Associate Jobs
By Redwood Credit Union At Rohnert Park, CA, United States
Provide exceptional member service to all Members, volunteers, internal employees, and service providers
Establish basic products and services for Members
Provide information to Members’ questions or directs them to the appropriate person or department for assistance
Safeguard Member information and ensure confidentiality by following established policy and procedures
Complete Members’ transactions accurately and efficiently using established policies and procedures
Balance cash, checks, and maintain proper documentation
Manager, Member Service Center
By Global Credit Union At , Anchorage, 99508, Ak $90,000 - $155,000 a year
Maintain current knowledge of credit union services, pricing, related policies and procedures, general call center practices, and member service functions.
Manage cost effectiveness of Member Service Center to include personnel related factors such as overtime and turnover.
Voluntary cash benefits for accident, hospitalization and critical illness
Click here to view Global’s comprehensive Benefits Programs.
Manager, Member Service Center (Category 06)
Responsible for the quality and performance of the Member Service Center, including the quality and accuracy of telephonic services.
Call Center Member Service Associate
By NASA Federal Credit Union At , Upper Marlboro, 20774, Md
We offer a generous benefit package:
Skilled at handling 50-70 customer service-related support questions per day in financial, retail banking, utility, or telecommunication environments.
Education: High school diploma or General Education Diploma (GED).
Reception or operator/switchboard-based experience is not considered call center related experience for this position.
If you possess the following qualifications, we encourage you to apply:
Assists members with multifaceted online financial services (in-depth understanding of online products and services).

Are you looking for a job that allows you to help people and make a difference? Join our team as a Call Center Member Service Associate and be part of a company that values customer service and satisfaction. We offer competitive pay and benefits, and the opportunity to make a real impact on our customers' lives.

Overview The Call Center Member Service Associate is responsible for providing excellent customer service to members of a call center. This includes answering inquiries, resolving customer complaints, and providing information about products and services. The Call Center Member Service Associate must be able to work in a fast-paced environment and handle multiple tasks simultaneously. Detailed Job Description The Call Center Member Service Associate is responsible for providing excellent customer service to members of a call center. This includes answering inquiries, resolving customer complaints, and providing information about products and services. The Call Center Member Service Associate must be able to work in a fast-paced environment and handle multiple tasks simultaneously. The Call Center Member Service Associate must be able to communicate effectively with customers, both verbally and in writing. The Call Center Member Service Associate must be able to provide accurate and timely information to customers. The Call Center Member Service Associate must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
• Ability to work independently and as part of a team
• Ability to provide accurate and timely information
• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of relevant computer applications
Job Qualifications
• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
• Ability to work independently and as part of a team
• Ability to provide accurate and timely information
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of relevant computer applications
Job Experience
• Previous experience in a customer service role
Job Responsibilities
• Answer inquiries from customers
• Resolve customer complaints
• Provide information about products and services
• Communicate effectively with customers, both verbally and in writing
• Provide accurate and timely information to customers
• Work in a fast-paced environment
• Handle multiple tasks simultaneously
• Work independently and as part of a team