Medical Office Receptionist Jobs

We are seeking a full-time Medical Office Receptionist to join our unique employer health center in Detroit, MI!
Premise Health is the world’s leading provider of employer-based healthcare, and a certified Great Place to Work for back-to-back years amid the COVID-19 pandemic! We’re proudly partnered with Rocket Companies to offer an onsite suite of high quality, affordable healthcare services to Rock Family of Company team members.
These services are offered in-person and virtually from our beautiful 21,000 square foot spa-like clinic. It’s located on top of the historic First National Building in the heart of downtown Detroit, with incredible city views. Our team of 40 passionate, talented interdisciplinary clinicians provide: Primary Care, Urgent Care, Pharmacy, Behavioral Health, Musculoskeletal Care, Condition Management, Referral Coordination, Lab work, Vaccinations, and more! Our health center practices a unique integrated care model across all service lines and delivers concierge-style customer service. This ensures we produce the best health outcomes, and amazing health care experiences, for every team member.
We support work-life balance with no evening, weekend, or holiday shifts! Our hours are Monday – Friday from 8:00 am – 6:00 pm. Our National Virtual Health provider team supports after hours primary care 24/7, for extended and continuous access.
Premise offers a comprehensive benefits package to all full-time team members including Medical, Dental, Vision, 401K, generous paid time off, 10 paid holidays, and tuition reimbursement.
Essential Functions:
Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
Schedules appointments and enters appointment date and time into computerized scheduler.
Conducts reminder calls to all patients.
Greets and directs patients, salespeople, and visitors.
Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.
Coordinates referrals for patients through insurance and other physician offices or specialists.
Prepares all billings in computerized system for processing by finance.
Collects payment from patients and reconciles daily cash reports.
Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
Follows through on commitments.
Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
Demonstrates ability to perform and maintain Annual Competencies.
May require other duties as assigned.
Job Requirements:
High school diploma/GED required
Experience in a front desk/customer service related field required
Preferred Experience:
Experience in a medical office preferred
One year certificate from college or technical school with concentration in front office support for medical settings preferred
Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.
Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
To support Premise Health’s commitment to the safety, health and wellbeing of our team members, clients and patients, Premise Health encourages all new team members to be fully vaccinated and up to date with a COVID-19 vaccine. Where applicable state or local laws or a client require, individuals who are offered and accept a position with Premise Health will be required to provide proof of vaccination in the form of a CDC vaccination card as part of the pre-employment onboarding process.*

• Except where a reasonable medical or religious accommodation can be granted.

Street Address: 660 Woodward Ave. Detroit, MI 48226