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Front Desk Receptionist (Medical/Dental Combo) - W. Mcnichols Site

Company

Advantage Health Centers
Address , Detroit, 48201, Mi
Employment type
Salary $17 - $20 an hour
Expires 2023-07-24
Posted at 10 months ago
Job Description
Pay range - $17 to $20 per hour, based on experience.
OVERVIEW:
Under direction, responsible for performing a variety of medical and dental front office administrative tasks essential for managing the business aspects of the practice. Will be crossed trained on both front desk operating elements - medical and dental.
Duties, functions and responsibilities:
  • Answers telephone to schedule appointments, provide information, and take messages, screen and forward calls.
  • Greets patients, explains services, billing procedures, costs for services etc.
  • Schedules appointments, in accordance with dental/medical office policies and procedures.
  • Assists patients filling out forms for initial intake data as well as yearly updates.
  • Enters billing and collection data into the computer, verifying the insurance and obtaining authorization as needed.
  • Retrieves charts and other patient information as required.
  • Files lab reports, forms and other documents in the patients’ dental/medical record in accordance with standard format.
  • Sets up new dental/medical charts and accounts as needed.
  • Enters provider schedules and makes changes as necessary, in the practice management system.
  • Performs all front office, medical record room, or billing office activities as required.
  • Performs other related duties as required.
  • Verify insurance enrollment and procedural eligibility
  • Submit prior authorizations for procedures as needed
Knowledge, skills, and abilities:
  • Excellent computer skills and familiarity with Microsoft Office and dental /medical practice management/billing software.
  • Knowledge regarding laws related to HIPAA, patient and employer confidentiality.
  • Knowledge of the principles and processes for providing good customer service.
  • Detail oriented with excellent organizational skills.
  • Skill in communicating effectively with the public and other employees.
Minimum qualifications:
  • Formal computer training or equivalent work experience.
  • Graduation from an accredited technical school or three years progressively responsible experience in a medical/dental office setting.
  • Excellent interpersonal, oral and written communication skills.
PHYSICAL REQUIREMENTS (in accordance with ADA):
  • Must be able to have vision adequate to read documents, a computer screen, registration forms and other clinic documents.
  • Must be able to hear and speak clearly in order to communicate information to clients and staff.
  • Manual dexterity; the ability to lift at least 20 pounds; and the ability to sit or stand for extended periods.
Other requirements:
  • May be required to travel to other sites for shift coverage.
  • Understands dental/medical terminology and anatomy.
  • Understands insurance and patient billing and reimbursement.
  • Must provide own vehicle for local travel.