Medical Office Receptionist Jobs

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!

Role Overview

We are seeking a reliable and motivated Front Office Coordinator. The candidate will be the front office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $ 17-18.50/hour

LOCATION: The Grand Rapids Office located at 3950 Sparks Drive SE, STE 103, Grand Rapids, MI 49546

Responsibilities

• Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy
• Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system
• Auditing the scheduler daily for appointment cleanup
• General office duties, such as sorting the office mail, scanning documents, and Efaxes
• Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection
• Answering emails and Patient Messages via Patient Portal and voicemails
• Assisting patients with Vsee access, Patient Portal, and navigate LifeStance website platforms
• All other office duties as assigned by the Office Lead
• Office upkeep and making sure common space is clean and clutter free
• Backup support to the Office Lead for the pre-appointment processes
• Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc
• Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service

Skills & Experience

• Strong communication skills, both written and verbal
• Ability to multitask
• High School Diploma or equivalent; Associate’s degree preferred
• Qualified candidates must be legally authorized to be employed in the United States
• Ability to work independently and as a team member
• 2 years of customer service care experience; experience in healthcare is highly preferred
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
• Prior knowledge of OSHA/HIPAA regulations would be advantageous

LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:

Delivering Compassion - We care for people unconditionally and act with empathy always.

Building Relationships - We are collaborative, building enduring relationships to achieve more together.

Celebrating Difference - We respect the diversity of every individual’s lived experiences.

Learn more at www.lifestance.com.