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Company | LifeStance Health |
Address | Moore, OK, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-25 |
Posted at | 11 months ago |
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
- Answering emails and Patient Messages via Patient Portal and voicemails
- Assisting patients with Vsee access, Patient Portal, and navigate LifeStance website platforms
- Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection
- All other office duties as assigned by the Office Lead
- Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service
- Auditing the scheduler daily for appointment cleanup
- Backup support to the Office Lead for the pre-appointment processes
- Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc
- Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system
- General office duties, such as sorting the office mail, scanning documents, and Efaxes
- Office upkeep and making sure common space is clean and clutter free
- Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
- Strong communication skills, both written and verbal
- 2 years of customer service care experience; experience in healthcare is highly preferred
- LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
- Ability to work independently and as a team member
- Prior knowledge of OSHA/HIPAA regulations would be advantageous
- Qualified candidates must be legally authorized to be employed in the United States
- Ability to multitask
- High School Diploma or equivalent; Associate’s degree preferred
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