Medical Office Manager (Virtual, Part-Time Contract To Hire)

GreyZone, a medical advocacy boutique practice specializing in helping patients with difficult-to-diagnose, rare, and complex medical conditions, is seeking a Medical Office Manager to join our team. This is a virtual, part-time contract-to-hire role for our fully remote office based in Seattle, WA. As the Medical Office Manager, you will work alongside a team of medical professionals to ensure the smooth functioning of the office. You will be responsible for coordinating and streamlining day-to-day operations, providing exceptional internal and external customer service, managing administrative tasks and building our HR department.
You will be expected to deliver high-quality work with a fast turnaround and under minimum supervision. The ideal candidate is a reliable go-getter with a positive attitude and a passion for the medical/healthcare industry. They are self-motivated and trustworthy. Have superb customer service skills and a pleasant and upbeat personality. They possess a can-do attitude, finding ways to solve problems effectively and efficiently. They are excellent in prioritizing, work with a sense of urgency, and are proficient at working remotely with little supervision. They are tech-savvy, able to handle software and apps with ease, and learn easily.
Responsibilities

• Develop and maintain patient satisfaction standards to ensure a consistent level of service.
• Manage communications with patients, the GreyZone advocate team, and business contacts, ensuring timely and accurate responses.
• Oversee and coordinate day-to-day office operations.
• Lead HR oversight, assist in recruiting and onboarding of new team members
• Help streamline office operations, including SOPs, internal policies, HIPAA compliance, etc.
• Address employees’ queries regarding office management issues (e.g. procedures, software, hardware, travel arrangements, etc.)
• Provide administrative support, record keeping, and maintaining databases.

Requirements

• Strong communication, interpersonal and organizational skills.
• Bachelor's degree in healthcare administration, business or a related field.
• Exceptional problem-solving skills, ability to identify issues, develop solutions, and implement change.
• Proficiency with Google Drive and MS Office suite, ClickUp, Mailchimp
• Experience with electronic medical records (EMRs) and practice management software.
• Ability to work effectively with diverse groups of people.
• Minimum of 5 years of experience in medical office management or a related position.
• Ability to multitask and manage deadlines.

Benefits
We have an enthusiastic and supportive small team environment that believes in strong teamwork and gives you room to grow. As a part-time, contract team member of our group, you can enjoy competitive hourly rates and a flexible working environment. You can work from home up to 100% of the time. We hope to grow this role to part-time employee status within a few months. We welcome diversity and believe in equal opportunities for all.