Medical Office Admin Support

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong with strong computer proficiency, and customer service.

• Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.)
• Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
• Check-in our patients (including verification of demographic and insurance information)
• Answer incoming calls
• Complete patient registration from walk-in patients
• Maintain accurate and complete electronic healthcare records on our patients.
• Communicate anticipated wait times and/or delays.
• Welcome people as they enter the clinic.
• Assist RCM team as needed in obtaining missing/ additional information from patients
• Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)

Required

• Minimum good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.
• High school education or equivalent.
• A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Preferred

• Continuously innovate new solutions, influencing and responding to change.
• Experience in a medical office.
• Ability to key 40 words per minute with accuracy preferred.
• Proficiency with basic math and accounting skills.
• Focus on superior outcomes, and calibrate work processes for outstanding results.
• Exceptional patient service skills.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Ability to use office equipment such as fax machine, calculator, postage machine, copiers, etc.
• Experience with EMR systems (NextGen).
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Foster open collaboration and constructive dialogue with everyone around you.
• Active Listening skills.
• Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
• Proficient computer skills including Windows based office programs (ex. Word, Excel, PowerPoint), e-mail, etc.)
• Strong attention to detail with an emphasis on accuracy.
• High integrity.
• Concise written communication and presentation skills.

Employees working at least 20 hours per week are eligible for the following benefits

• Free employee assistance program
• 8 Paid Holidays per Year
• Vision Insurance
• 8 hours of paid time to volunteer in your community
• Dental Insurance
• Paid Sick Time Off
• Floating Holiday
• Dependent Care Flex Spend Account
• Full-time employees are also eligible for short-term and long-term disability insurance
• Medical Flex Spend Account
• Health Insurance
• Life Insurance
• 401(k)
• Paid Vacation Time Off
• Competitive Pay

(California Only) Pay range of $20.00- $24.00/hour + bonus + benefits. This pay range is posted to comply with California Law. Hanger salary ranges in other states will vary based on skill, ability, knowledge, geographic location and other

variables.