Medical Front Desk Receptionist

Boulder, Colorado

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Medical Services staff understand and are committed to the unique health concerns of our student population, making us an unparalleled source of advocacy for student wellness. We provide a comprehensive range of health care services in several on-campus locations. The Wardenburg Medical Clinic provides a wide range of services for students including: primary care for illnesses and injuries, as well as chronic conditions, physicals, sexually transmitted infection testing and treatment, allergy shots, vaccinations, travel health care, and concussion care.

Appointment Scheduling

• Collaborate with nurse triage to schedule patients with conditions with increased urgency.
• Responsible for staffing the Medical Services front desk and being available to answer questions and provide direction to patients.
• Provide excellent customer service to our student patient population.
• Assist with rescheduling patients when a provider is out sick or other scheduling issues arise.
• Responsible for managing time-sensitive scheduling elements such as the walk-in list to advise patients of potential wait times and options available to them.
• In-depth knowledge of the medical services scheduling, registration, insurance eligibility and ineligibility, and patient care policies and procedures.
• Direct patients to processes related to appointment documentation, referrals, and a variety of other services.

Insurance Verification and Payment Services

• Refer patients to appropriate administrative support staff for follow-up information related to insurance, billing, and referral issues.
• In-depth technical knowledge of insurance benefits coverage, scope of services, and verification of patient insurance status.
• Collect payment for Direct Access Testing laboratory fees, massage services, and acupuncture.
• Review students’ insurance benefits and inform students about potential out of pocket expenses.

Customer Service

• Review the upcoming schedule and inform the appropriate staff of errors, or concerns in the schedule to ensure a quick resolution.
• Support the communication of system outages, unplanned closures, or other related occurrences.
• Advise clinical staff when additional patient assistance is needed.
• Respond to patient questions about services provided at Wardenburg Health Center, including Medical Services, Health Promotions, Infection Prevention, Physical Therapy, Behavioral Health, or other affiliated programs, and provide information about how to access these services.

The salary for this position is $41,000.

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be engaged. Be impactful. Be Boulder.

• Proficiency with Microsoft Office Suite.
• Affinity for helping others.
• Proven organizational skills and outstanding professionalism, communication, and maturity in all interactions.
• Ability to multi-task.
• Excellent customer service skills.
• Sensitivity to and appreciation of cultural, political, and geographical differences, with the ability to work well with partners from around the world.
• Positive, collaborative demeanor and willingness to adapt to new situations with a problem-solving mentality. Demonstrated ability to thrive independently as well as on a team.
• Dedicated ability to learn and respond quickly to situations while providing outstanding patient service.

• Bachelor’s degree.
• Experience in a Health Center.
• 2 years customer service experience.
• Experience or certification in a clinical setting.

To apply, please submit the following materials:

• Optional: A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
• A current resume.

We may request references at a later time.

Please apply by August 17, 2023 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.