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Medical Assistant/Referrals Coordinator
Company | LifeLong Medical Care |
Address | Oakland, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-05-13 |
Posted at | 1 year ago |
LifeLong Medical Care is looking for a Medical Assistant/Referrals Coordinator at our East Oakland Health Center. The Medical Assistant/Referrals Coordinator is part of a patient-centered care team. Under the supervision of the Medical Records Supervisor, responsibilities include providing specialty referrals, follow-up, data entry and tracking. Performs back-up Medical Assistant duties as needed.
- Receives referral requests from providers, processed and communicates with providers as needed to clarify.
- Verifies current insurance information.
- Coordinates efforts with Health Information Technician to make sure medical report information is received and placed in the chart.
- Performs other duties as assigned by the Supervisor.
- Follows up on all referrals and maintains accurate tracking in NextGen and i2i.
- Contacts HMO’s, PPO’s, Medi-Cal/Medicare or other special funding sources to obtain authorizations to ensure reimbursement of services.
- Requests urgent appointments as needed.
- Performs injection of vaccines and basic in-clinic lab tests including but not limited to urine dipstick, hemoglobin A1C, regular hemoglobin, rapid strep, pregnancy test and glucose level tests as ordered by provider.
- Work in a team-oriented environment with a number of professionals with different work styles and support needs.
- Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
- Prepares exam rooms before and after patient examinations according to clinic infection control procedures.
- Ability to effectively present information to others, including other employees, community partners and vendors.
- Excellent interpersonal, verbal, and written skills.
- Performs EKG, ear lavage, audiometry testing and other tests as necessary.
- Utilizes an Electronic Health Record system to document patient registration, chief complaint, vital signs, review of systems, medication and health history, community health measures, including tobacco use and patient tracking.
- Make appropriate use of knowledge/ expertise/ connections of other staff.
- Provides patient education and information as instructed by clinic practitioners and clinic protocols.
- Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
- Chart prep
- Performs phlebotomy when Lab Technician is not available.
- Test medical and laboratory equipment in accordance with regulatory guidelines.
- Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
- Strong organizational, administrative, multi-tasking, prioritization and problem-solving skills.
- Cleans, sterilizes and stocks reusable instruments, as needed.
- Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
- Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
- Performs patient discharge activities, including but not limited to completion of referral forms, instructions regarding filling prescriptions, making appointments, copying forms and other activities as needed.
- Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
- Three years of administrative experience in a medical or human services setting.
- Proficient in Microsoft office Word, Excel, Outlook and Internet and ability to type 50 wpm.
- High school diploma or GED and successful completion of an accredited Medical Assistant Program.
- Experience with electronic health records.
- Knowledge of medical terminology and insurance.
- Community or Public Health experience.
- EPIC experience.
- College degree in related field.
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