Media & Social Analyst Jobs

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
We are looking for an Analyst to join our Global Communications team and provide both quantitative and qualitative research that enables us to effectively measure results across campaigns and media cycles.
Candidates should have both the skills and enthusiasm to produce high quality reports driven by data insights insights, turning numbers and trends into actionable steps and recommendations. Reporting can range from competitor analysis and crisis tracking to social listening for creative consumer campaigns. You are entrepreneurial by nature, have an understanding of the social media space, and are able to easily connect the dots to inform key takeaways in analysis. Ideal candidates will have the technical aptitude for learning new software and conducting both quantitative and qualitative analysis.
This role is part of the PMO team within Global Communications. Your role will be critical in enabling an always-on social listening and media analysis offering to cross functional teams (XFN), working directly with other analysts and project managers in the UK and US.
Responsibilities:
- Provide frequent social media listening and media analysis reports, highlighting notable trends and brand mentions, and identifying key conversation topics and areas of risk
- Analyze the social media and traditional media landscape to supply actionable insight to communications teams across markets (full social listening, engagement, bounce rate, influencers, trend analysis, and more)
- Build narratives with data that are engaging and actionable
- Update and maintain documentation on all reporting processes
- Suggest new ideas to improve the overall quality of our reports and provide more value to key stakeholders
Qualifications
- Strong experience of hands-on social listening or data/statistical analysis, preferably with exposure to consumer insights and social media research
- Experience using social listening tools (preferably Sprinklr/Brandwatch, Agility PR Solutions)
- Experience creating data visualizations, data storytelling, and creating a compelling story flow
- Familiarity with social research, boolean searches and unstructured data
- Strong communication and presentation skills
- Previous experience working for a global company
- Minimum BA or BS degree required
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].
Job Information:
【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $65867 - $80000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.