Massage Therapy Investigator Jobs

• Conduct regular on-site visits to licensed and unlicensed businesses to verify compliance with all governing laws, rules and regulations, or to investigate complaints.
• Investigate consumer complaints, as assigned, for violations of laws and regulations for professions licensed by DOL. The incumbent will primarily investigate complaints related to the massage therapy profession. The incumbent may be asked to support and investigate a variety of professions licensed by DOL
• As requested, attend board meetings to present investigative findings resulting from assigned complaints.
• Perform duties related to maintaining investigation and inspection records in an electronic manor within the agencies database(s).
• As requested, testify as a witness at adjudicatory hearings
• Complete all investigations within the Agency’s prescribed timeframe
• Investigatory responsibilities include but are not limited to: conducting interviews; obtaining documentation and physical evidence; record reviews; evaluations; and summary writing, for all assigned professions and/or trades.
• Perform related duties such as maintaining records, preparing correspondence, conducting data entry into Agency databases, and attending meetings or professional trainings.
• Appropriately manage investigative follow up and consistently respond to telephone and/or e-mail inquiries from the public and other professional, governmental and law enforcement agencies.
• At the direction of OI or DOL management, collaborate with other law enforcement entities, including federal and state agencies, on joint investigations. Special focus and priority should be given to those investigations involving allegations of human trafficking, as they relate to professions licensed by DOL.
• Effectively communicate findings discovered during each investigation and inspection through written and oral reports.

Preferred Knowledge, Skills, and Abilities:

• Ability to exercise sound judgment.
• Excellent written communication skills.
• Experience in the practice, investigation, and/or enforcement of the statutes and regulations governing the professions the incumbent is responsible for inspections and/or investigations.
• Ability to handle highly sensitive and confidential information with discretion.
• Experience working with law enforcement on investigations.
• Ability to travel throughout the Commonwealth. Based on assignment, possession of a current and valid Massachusetts Class 3 Motor Vehicle Operator’s License.
• Ability to be professional and communicate effectively with others.
• Demonstrated ability to work independently and meet deadlines.

All applicants should attach a cover letter and resume to their online submission for this position.

SALARY PLACEMENT IS DETERMINED BY YEARS OF EXPERIENCE AND EDUCATION DIRECTLY RELATED TO THE POSITION AND THE HUMAN RESOURCES DIVISION’S RECRUITING GUIDELINES. IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL APPLY TO (OR WILL BE UTILIZED FOR) PLACEMENT WITHIN THE SALARY RANGE.